2950 E Texas St Reviews

The technician was good my problem is with the price. $663.00 for a part that cost $24.00 and he was here less than an hour

Sears sent an inexperienced person look at my dryer. He gave me the wrong diagnostic. I paid in full and set up for The technician to come out. He replaced the part but couldn’t get the dryer to turn back on. After talking to his supervisor, they informed me that it was another part broken on the dryer, which was going to cost me hundreds to repair. I do not recommend this place.

Wasn't knowledge of what he was working on.

The technician refused to come on-site and take a look at the problem to assess the situation; he stated he could not fix the problem and his attitude was terrible and challenging and treating the customer as an ignorant raising his tone. Over the top of this, Sears closes the ticket and sends a completion receipt of service when the technician didn’t even show up. A formal complain will be issued towards technician…

I had a appointment for 11/29/2025 and sat at my house from 8am to 5pm waiting on them to show up. And no one showed up, or called. Rescheduled to 12/01/2025 and at 3:00 they had to reschedule to 12/03/2025. Finally fixed it guess cause the guy that was fixing it said nothing but all right im done. That's it no thank you for using sears or anything I would never recommend any of the ones in Bossier city or shreveport to my worst enemy!!!

Over charged and had to finally install the part on our own because the technican that came out seriously took advantage of my dad who is 88 and in a wheelchair. I then wanted to speak to someone in a local office, imagine my disbelief at not finding an office at either office shown on google. No one should ever do business with a company that takes advantage of the elderly.

The repair man was here for 5 minutes and actually accomplished nothing except to explain to my 88 year old Dad how he could repair his freezer. Then charged him $760. Then we are unsure wether he is coming back Wednesday or not although an appt has been rescheluded...please feel free to respond to this, I would love to hear any explanation you are willing to give...I need answers.

A Sears technician came to the house to check on a refrigerator that has stopped freezing or cooling. The technician examined the refrigerator. He said he could not find anything wrong. I was charged $141.38. The refrigerator is still not freezing or cooling.

Call on 9/11/25 for refrigerator repair. Tech came out and told us we needed certain parts for repair and that they had to be ordered. 2nd appointment was scheduled for 9/26/25. I just happened to check for appointment on 9/25/25 and seen my appointment was rescheduled for 10/3/25. After battling with online chat to get an answer as to why appointment was rescheduled I was told my parts had not shipped then told one part was not available and they were trying to get it. I then cancelled the appointment and asked for a refund for $714 which I had to pay for parts and labor I haven’t received.

Horrible technician, didn’t address who he was came in an unmarked white Van! Wasn’t here 10 minutes and asked to use my. Bathroom, and didn’t FLUSH!!!!! A complete JERK all the way around!!! Will never use SEARS again!! I will tell everyone! Didn’t have the part to fix either {Water Valve} unbelievable!!!!!!!!