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2950 E Texas St Reviews
Read reviews from customers who used our services at 2950 E Texas St
Total reviews
179
Average Rating
4.3/5
Great. Efficient knowledgeable and patient. Gave tips on how to prevent troubles.
Ronald S,
Customer service response - Thank you for your review, Ronald! We're glad to hear our technician was efficient, knowledgeable, and provided helpful tips.
Sears Home Services on 1745363350716
All went very good, I received outstanding service.
Emanuel S,
Customer service response - Thank you for your review, Emanuel! We're happy to hear you received outstanding service.
Sears Home Services on 1745363347146
Cayjia B,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1745195015345
Lisa B,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1745195005165
My refrigerator estimate from your 1st repair person was over '1,100. He was asked to include the diagnosis for parts failure while he was here. (I read this detail to him from my warranty company required to approve the repair. So, I requested again a repair person to supply the required diagnosis for parts failure so I could get the OK to repair. The estimate was about $469 and the only way to get that info was by paying for and getting repair completed. I am praying I get reimbursed by my warranty company because I could not go any longer without a refrigerator; it had not worked for 3+ weeks.
Muffett C,
Customer service response - Thank you for sharing your experience, Muffett. We're glad to hear you were able to proceed with the repair, and we hope your warranty company reimburses you promptly.
Sears Home Services on 1744592679993
Could not have been nicer. He was on time, thorough, and honest.
Jim R,
Customer service response - Thank you for your review, Jim! We're glad to hear our technician was timely, thorough, and honest.
Sears Home Services on 1742518293291
My technician was outstanding! Made his repair with knowledge and professionalism. The schedulers, however, left much to be desired! What should have taken a week from start to finish wound up finally being done after a solid month! Too much dependence on technology with absolutely no human follow-up. After the years of reputation and customer service Sears built up I certainly would have expected more from them! Shame on you, Sears Appliances repair! Once again, I could not have asked for a finer technician!
Debby B,
Customer service response - Thank you for your feedback, Debby. We're glad to hear your technician provided outstanding service, and we apologize for the scheduling issues you faced.
Sears Home Services on 1738638965169
Jacqueline D,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1737518834101
Very good. Came in a timely matter. Friendlyand Very knowledgeable. Identified the problem quickly and solved.
Delores A,
Customer service response - Thank you for your review, Delores! We're glad to hear our technician was timely, friendly, and knowledgeable in solving your issue.
Sears Home Services on 1737076623349
Im very unhappy with what I paid. I paid $604.53 for my repair, parts and labor with no breakdown. Today when repIr was done, i got the receipt with a breakdiwn. I was charged $350 for labor on a job for which he was at my residence for less than 30 minutes start to finish. That's 700 an hour which is absolutely unacceptable. I really think I'm due a refund of at least 250. 100 is still too much fir 30 minutes of work
Beverly C,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1737000369947
