2950 E Texas St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Lisa B
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on April 20, 2025
Muffett C
My refrigerator estimate from your 1st repair person was over '1,100. He was asked to include the diagnosis for parts failure while he was here. (I read this detail to him from my warranty company required to approve the repair. So, I requested again a repair person to supply the required diagnosis for parts failure so I could get the OK to repair. The estimate was about $469 and the only way to get that info was by paying for and getting repair completed. I am praying I get reimbursed by my warranty company because I could not go any longer without a refrigerator; it had not worked for 3+ weeks.
Customer service response - Thank you for sharing your experience, Muffett. We're glad to hear you were able to proceed with the repair, and we hope your warranty company reimburses you promptly.
Sears Home Services on April 13, 2025
Jim R
Could not have been nicer. He was on time, thorough, and honest.
Customer service response - Thank you for your review, Jim! We're glad to hear our technician was timely, thorough, and honest.
Sears Home Services on March 20, 2025
Debby B
My technician was outstanding! Made his repair with knowledge and professionalism. The schedulers, however, left much to be desired! What should have taken a week from start to finish wound up finally being done after a solid month! Too much dependence on technology with absolutely no human follow-up. After the years of reputation and customer service Sears built up I certainly would have expected more from them! Shame on you, Sears Appliances repair! Once again, I could not have asked for a finer technician!
Customer service response - Thank you for your feedback, Debby. We're glad to hear your technician provided outstanding service, and we apologize for the scheduling issues you faced.
Sears Home Services on February 03, 2025
Jacqueline D
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on January 21, 2025
Delores A
Very good. Came in a timely matter. Friendlyand Very knowledgeable. Identified the problem quickly and solved.
Customer service response - Thank you for your review, Delores! We're glad to hear our technician was timely, friendly, and knowledgeable in solving your issue.
Sears Home Services on January 16, 2025
Quartavia L
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on December 16, 2024
Percy L
Very professional. It was like a visit from a friend. ABOVE BOARD!
Customer service response - Thank you for your review, Percy! We're delighted to hear you found our service professional and friendly.
Sears Home Services on December 11, 2024
Marie C
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on December 05, 2024
Alexis D
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on December 05, 2024
