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2950 E Texas St Reviews
Read reviews from customers who used our services at 2950 E Texas St
Total reviews
203
Average Rating
4.3/5
Tressie J,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1732603726047
Bonita V,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1722178509911
His service was short of my expectation of repairing everything wrong l reported. A part was ordered with my hope that when it comes in, he will return to finish the work and repair everything that was not working.
Margaret D,
Customer service response - We apologize for not meeting your expectations initially and appreciate your patience as we work to complete your repairs once the part arrives. Thank at you for your feedback.
Sears Home Services on 1720151075457
Michael was very nice. He came in & went right to work. Replaced oven part.
Carolyn H,
Customer service response - We're happy to hear Michael was able to provide efficient service and get your oven back in working order. Thank you for letting us know!
Sears Home Services on 1717601298904
Technician was very knowledgeable and sweet. Have a quick look at some of my other issues and directed me
Michelle B,
June F,
Sears rescheduled three times which was very discouraging. Tech did a god job but we were not made a priority. My husband had to take off work only to be rescheduled, three times this happened. If you use there services, make sure you let them know that your time is just as valuable.
Cheryl D,
Customer service response - We apologize for the repeated rescheduling and inconvenience, Cheryl. Thank you for your feedback, and we're glad the technician did a good job.
Sears Home Services on 1762299996058
The technician diagnosed the issue with the refrigerator as a short in the thermostat, but I didnt see him use any electronics or meters to come to that conclusion. The thermostat it needed he rold me was no longer made for my model. $119+ tax is a bit much for just a service call.
Michael C,
Customer service response - We apologize for your dissatisfaction with the service call, Michael. We appreciate your feedback and will work on ensuring our technicians provide thorough diagnostics and explanations.
Sears Home Services on 1758246139346
Service was fine other than the man was very unfriendly and acted like I was a inconvenience.
Joelle G,
Customer service response - We apologize for the technician's unfriendly demeanor, Joelle. We appreciate your feedback and will work on improving our customer service.
Sears Home Services on 1757654711190
The technician said he was 15 minutes away, so I left work. He didn't show up for another hour. Once he got to the house, he was on his cell phone off and on. This to me is unprofessional. He talked down to my mother, when explaining what the issue was. He was more interested looking around the house and being on his cell phone. Not pleased with this service. This is not their norm. We have used this service before and was much better.
Christy S,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1787873297887
