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2950 E Texas St Reviews
Read reviews from customers who used our services at 2950 E Texas St
Total reviews
203
Average Rating
4.3/5
The repair technician was polite and replaced the parts that Sears said needing replaced however, the issue is still unresolved and it thus a simple AI chat revealed the issue that sears missed.
Jay,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1763952693683
rlboswell1,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1743555370817
Tech came with time frame,diagnosed low water pressure suggested I call a plumber. This was under warranty from Lowe's, no money was discussed
Richard H,
Customer service response - We apologize for the trouble you've faced, Richard. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1723517361436
I had several appointments and nobody came or they just sent a new appointment. The man that came was unprofessional, rude, and had little knowledge of the issue.
Amber M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719474144750
Technician might have experience but come in home doesn't say speak.. no hello I,m your technician here to fix your appliance..his attitude was not to my liking. Which means I didn't care for his professionalism just let the water run all over kitchen washroom floor,,never asked for towels to put down catch water..then he canceled 1st.. appointment when he did show up still didn't get refrigerator fixed another week, waiting on parts..šā¹ļø
John H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717393117189
Pretty bad experience all around. The technician Darrel was not friendly or communicative AT ALL. Didnāt order the part originally so when he came by 2 weeks after diagnostic appointment the part had not arrived. I didnāt even know the part was being delivered to my house because, again, no communication. We had to reschedule the appointment and I had to take off work AGAIN. When the part arrived he came back over and did manage to fix my refrigerator so I guess Iāll give 2 stars. This was the first and most definitely the last time Iāll use Sears.
Joshua R,
Customer service response - Thank you, Joshua, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1710390864648
He did not turn all of my breakers back on. I thought my light over the sink went out. Then we realized plugs weren't working. We had to go flip breakers.
Tammy L,
Customer service response - Thank you for taking the time to bring this to our attention, Tammy. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1707367264646
Darrell H was knowledgeable about his craft, not very friendly, needs to work on his people skills!
Terry,
Customer service response - Thank you for taking the time to bring this to our attention, Terry. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1707321222360
I am extremely disappointed with my experience with Sears Appliance Repair. The technician (ID: DHARRI2) came to diagnose an issue with my freezer. However, he never inspected the appliance, tested any of its components, or made any effort to determine the actual cause of the problem. Instead, without performing any diagnostics, he immediately presented me with an estimated repair cost of $1,800. Despite refusing to inspect or troubleshoot the freezer, I was still charged a $130 diagnostic fee, which I believe is completely unjustified since no meaningful diagnosis was performed. To make matters worse, trying to resolve this issue with customer service has been incredibly frustrating. It is extremely difficult to reach a live representative, and when I finally did, I was repeatedly told to call back later instead of receiving any assistance or resolution. I expected a professional diagnosis and honest service from Sears. Instead, I paid for a diagnostic visit that never actually happened and have received no meaningful support afterward. I cannot recommend Sears Appliance Repair based on this experience.
Clint B,
Customer service response - We apologize for the trouble you've faced, Clint. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1785371559938
Was charged 1000 for repair technician installed parts and left and ice machine not making ice ā¦.. can not speak to anyone about the problem
MIKE H,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1782092826772
