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2950 E Texas St Reviews
Read reviews from customers who used our services at 2950 E Texas St
Total reviews
179
Average Rating
4.3/5
Tech came with time frame,diagnosed low water pressure suggested I call a plumber. This was under warranty from Lowe's, no money was discussed
Richard H,
Customer service response - We apologize for the trouble you've faced, Richard. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1723517361436
I had several appointments and nobody came or they just sent a new appointment. The man that came was unprofessional, rude, and had little knowledge of the issue.
Amber M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719474144750
Technician might have experience but come in home doesn't say speak.. no hello I,m your technician here to fix your appliance..his attitude was not to my liking. Which means I didn't care for his professionalism just let the water run all over kitchen washroom floor,,never asked for towels to put down catch water..then he canceled 1st.. appointment when he did show up still didn't get refrigerator fixed another week, waiting on parts..šā¹ļø
John H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717393117189
Pretty bad experience all around. The technician Darrel was not friendly or communicative AT ALL. Didnāt order the part originally so when he came by 2 weeks after diagnostic appointment the part had not arrived. I didnāt even know the part was being delivered to my house because, again, no communication. We had to reschedule the appointment and I had to take off work AGAIN. When the part arrived he came back over and did manage to fix my refrigerator so I guess Iāll give 2 stars. This was the first and most definitely the last time Iāll use Sears.
Joshua R,
Customer service response - Thank you, Joshua, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1710390864648
He did not turn all of my breakers back on. I thought my light over the sink went out. Then we realized plugs weren't working. We had to go flip breakers.
Tammy L,
Customer service response - Thank you for taking the time to bring this to our attention, Tammy. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1707367264646
Darrell H was knowledgeable about his craft, not very friendly, needs to work on his people skills!
Terry,
Customer service response - Thank you for taking the time to bring this to our attention, Terry. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1707321222360
The technician was good my problem is with the price. $663.00 for a part that cost $24.00 and he was here less than an hour
Mick B,
Customer service response - We apologize for the trouble you've faced, Mick. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1779065081966
Sears sent an inexperienced person look at my dryer. He gave me the wrong diagnostic. I paid in full and set up for The technician to come out. He replaced the part but couldnāt get the dryer to turn back on. After talking to his supervisor, they informed me that it was another part broken on the dryer, which was going to cost me hundreds to repair. I do not recommend this place.
No N,
Customer service response - We're really sorry to hear about your experience. This isnāt the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1776040754322
Wasn't knowledge of what he was working on.
Christopher B,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1773275246085
The technician refused to come on-site and take a look at the problem to assess the situation; he stated he could not fix the problem and his attitude was terrible and challenging and treating the customer as an ignorant raising his tone. Over the top of this, Sears closes the ticket and sends a completion receipt of service when the technician didnāt even show up. A formal complain will be issued towards technicianā¦
RODRIGO S,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1769997687603
