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2950 E Texas St Reviews
Read reviews from customers who used our services at 2950 E Texas St
Total reviews
203
Average Rating
4.3/5
Provider provided no service. Between scheduling online for a Maytag Washer and then deciding on my appointment time it was changed to a Apothic Refrigerator. I called, the phone number directs me back to the website. I leave a message and cancel the appointment. No one responds. They call MY HUSBAND'S (phone out of state and not the main number) the next week to still follow through with the appointment. Two weeks later they text me again to confirm NEW appointment. I confirm, because no details are on WHAT the scheduled appointment is for. No one calls on their way. He randomly shows up at 3, very professionally says, " I'm here to fix your fridge." Nope I scheduled an appointment for a washer. "Not a fridge" Nope "ok have a good day". There needs to be a person somewhere along the lines of communication that listens to the messages or responds to the cancellations. Extremely unorganized and I don't feel like paying $100 again for them to screw it up again. I'd like to talk to a real person who can tell me exactly what is going on.
Kassandra G,
Customer service response - Thank you for taking the time to bring this to our attention, Kassandra. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1711354210532
Very VERY disappointed!! Waited around ALL day for them to show up .. then towards the end of the day I get 3 strange emails will ALL of my info on it (name, address, phone#) but someone else’s signature on a repair contract… ummm what??? Then they rescheduled my appointment (for the other customers repairs) . All I know is I better not get charged . Man I haven’t been this mad in a long time!!!!
HEATHER T,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1710740245580
You never showed up at my house or notified me.
Valdrie H,
