624 Jefferson Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Liz C
Customer service response - A big thank you, Liz, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on March 20, 2024
james H
It was going to be 410.00 for a 30 minute job
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on July 16, 2025
jean C
Repair man did not show up. But I got a receipt for his services??????????
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 10, 2025
Sabrina R
Still not cold after 8plus hours later.
Customer service response - We apologize for the trouble you've faced, Sabrina. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 26, 2025
Denice Q
I had called and set up appointment for service on a new washer. Purchased in June , delivered in July and installed in new house at the end of October. Still not used when I called due to loud thumping on spin cycle. I called to confirmed parts were received and set up appointment . I sat two days waiting on someone to arrive. No calls, text or emails received. The personnel scheduling appointment was very nice and thought they were being nice. Service LACKING big time.. I had someone else fix the problem instead of waiting again.
Customer service response - We apologize for the trouble you've faced, Denice. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on November 27, 2024
