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110 Madison Square St Reviews
Read reviews from customers who used our services at 110 Madison Square St
Total reviews
67
Average Rating
4.4/5
My tech was always courteous and worked diligently to complete repairs After 6 service calls the representative finally gave the proper repairs to complete to the repair persons (3) thank you
Linda E,
Customer service response - Thank you for taking the time to leave a review. We appreciate your feedback and apologize for any inconvenience caused during the previous service calls. We are glad to hear that our technician was courteous and diligently worked on the repairs.
Sears Home Services on 1707929837986
_B_L_A_C_K_,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1707174788970
Jerome was awesome, fixed my issues and found another issues the previous guy didn't know about... Ty for your services
Tristan S,
I injoy the person you send he nice and plight and let's me know everything what he doing g
billy J,
Jared was very polite and knowledgeable of his job. Went the extra mile to see that my refrigerator was up and running before Thanksgiving!
Pam L,
Joe, the serviceman that was sent to repair our GE dryer, went far and beyond to properly correct and repair our issue with the dryer. He was was also very helpful in determining what may have created the issue with our dryer, in hopes that we may not have a reoccurring issue of the same nature.
Ed J,
Customer service response - Thank you for taking the time to leave a review about Sears Appliance Repair. We greatly appreciate your feedback and are glad to hear that Joe was able to provide excellent service and help resolve the issue with your GE dryer.
Sears Home Services on 1707190903173
Jerome (Joe) was friendly , professional, and communicative. Within 2 or 3 mins he diagnosed the problem. Unfortunately for me , he couldn’t get any parts for it. The refrigerator is only like 6 years old., and no parts for it . Me and my wife very dissappointed. So we were out 119$ and it was not fixed. It seems most appliances can’t get fixed anymore. Have to just buy a new one. Way it is most of the time . We Went to Lowe’s and did that. Joe was great , and he couldn’t help they didn’t have the part. It was just frustrating. . Out 119 $ And nothing done. Took him 2 min to diagnose. He knows his stuff. Just have to accept a lot of appliances can’t get fixed.
Darla E,
Customer service response - Thank you for your feedback, Darla. We're glad to hear Jerome was friendly and professional, but we're sorry for the inconvenience with the parts availability and the resulting frustration.
Sears Home Services on 1751868603761
Martha G,
Customer service response - Thanks for the great rating, Martha! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1736081024367
Took a day off work. Got a text saying they won’t be there till the next day.
Tim P,
Customer service response - Hi Tim, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1705461796815
Not happy with diagnosis. Machine not fixed $500 later. I cannot get a hold of any live person unless I put in to come check my machine which they want to charge for to just do that. I had three visits and none satisfied. I still haven’t received any money back.
Janna L,
Customer service response - We apologize for the trouble you've faced, Janna. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1782263877556
