110 Madison Square St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Linda E
My tech was always courteous and worked diligently to complete repairs After 6 service calls the representative finally gave the proper repairs to complete to the repair persons (3) thank you
Customer service response - Thank you for taking the time to leave a review. We appreciate your feedback and apologize for any inconvenience caused during the previous service calls. We are glad to hear that our technician was courteous and diligently worked on the repairs.
Sears Home Services on February 14, 2024
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Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on February 05, 2024
Tristan S
Jerome was awesome, fixed my issues and found another issues the previous guy didn't know about... Ty for your services
billy J
I injoy the person you send he nice and plight and let's me know everything what he doing g
Pam L
Jared was very polite and knowledgeable of his job. Went the extra mile to see that my refrigerator was up and running before Thanksgiving!
Ed J
Joe, the serviceman that was sent to repair our GE dryer, went far and beyond to properly correct and repair our issue with the dryer. He was was also very helpful in determining what may have created the issue with our dryer, in hopes that we may not have a reoccurring issue of the same nature.
Customer service response - Thank you for taking the time to leave a review about Sears Appliance Repair. We greatly appreciate your feedback and are glad to hear that Joe was able to provide excellent service and help resolve the issue with your GE dryer.
Sears Home Services on February 05, 2024
Martha G
Customer service response - Thanks for the great rating, Martha! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on January 05, 2025
Tim P
Took a day off work. Got a text saying they won’t be there till the next day.
Customer service response - Hi Tim, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on January 16, 2024
steven W
The man DID NOT Show and the said co Plates on the work order. They are fraudulent! We have been without a fridge for a week waiting to tech.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please send us an email at BRS3@transformco.com with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on April 06, 2025
Maryann S
Liars. And love to give the run around. Rude.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 28, 2024
