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110 Madison Square St Reviews
Read reviews from customers who used our services at 110 Madison Square St
Total reviews
67
Average Rating
4.4/5
Each technician that came out was great. Great attitude, great customer service, but the over all experience was awful. Will never do it again. I will buy a whole new fridge before going through sears repairs again. There is no way to talk to an actual human until the tech gets to your house. AI has destroyed any type of customer service this company has before techs get involved. You can’t even reach back out to the tech once they complete their task. I will never recommend them again unless they get rid of AI BECAUSE this was ridiculous. Plus it took over a month to get a tech out to fix the freezer when it only took a day to get someone to look at it and take my money.
kaylee M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1777336934459
Was a no call no show after taking the entire day off work when I was told there was a technician window of 8am -5pm. Never called.
Jennifer A,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1775436215250
My home warranty company contracted with Sears to repair my fridge. Tech came out the next day, 8-5-25, and said the computer board was bad. This is a $3,000 2022 GE that had the compressor replaced 3 months after it was purchased. Part arrived the next day, 8-6-25 and I texted Sears that the part arrived and they assigned me an 8-22-25 repair date. Imagine what my wife said. Anyway, I could not get that date moved up and guess what, nobody showed up on 8-22-25. On 8-28-25 after using as much tact as I could, my warranty company could not get Sears to assign a new date. They were released from my work. Interestingly enough I still get an email every day from Sears saying the part for my fridge is delayed. Thankfully it was installed today. Remember the part arrived on 8-6-25 and Sears was notified it had arrived.
Ken S,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1757033801295
The man DID NOT Show and the said co Plates on the work order. They are fraudulent! We have been without a fridge for a week waiting to tech.
steven W,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1743988560884
Liars. And love to give the run around. Rude.
Maryann S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1722174752815
Technician was not qualified and did not service anything. Made excuses and hurriedly left.
Raven D,
Customer service response - Thank you, Raven, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1705913524188
Somehow they put the wrong name on my service call , after 2 visit’s refrigerator still not working. Service man was nice and polite. Samsung appliances are terrible!
Sheila M,
Customer service response - Thank you, Sheila, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1707278193968
