4228 Saron Dr Reviews

My heat is not working since Bobby left and I can’t get anyone to help me! I am very very frustrated with sears home protection service !! We had no heat last night after he left !

Sears Home Services was assigned to my claim under Choice Home Warranty. The technician arrived but refused to discuss the reason for the service request until the home warranty coverage fee was paid. He came unprepared and didn't know why the services were requested. He did not fix the problem and submitted a diagnosis that did not take into consideration the circumstances and backstory of the problem. He wrote his report to Choice Home Warranty in a way that they decided not to cover the repair, even though the problem was caused by another company that Choice sent in the first place. I must say that the performance of the technician who came this time and the one who came in 2022 for the same problem was unacceptable and poor.

Had to fix an electric stove top . The technician visit was paid and scheduled 2 weeks out . We were told to get a part which we ordered. The technician visit was 2 weeks out for repair The technician could not fix the stove in fact the stove which was working but could not be regulated completely stopped working. We were charged $421 . Took us 5 months to get a refund after many many hours on the phone . Everytime we called it took us over an hour to get the right person who could possibly help us . I would not recommend sears to anyone. I am sorry.

Sears is used by America home shield for appliance repairs. I have waited 2 months to get them to fix my dryer. First the parts ordered never arrived so they had to order a different part. After the tech finally installed the parts my dryer worked for 1 day. Another visit to order a new motor. Waited all my day for tech to install the motor, was finally informed it would be 530 after requesting to an AM appointment. Very difficult to reach to a real person , when you finally get a real person it's a call center in some third world hell hole where dryers are likely not even available. Over all I say stay away from sears home service. Awful!!

He put my broken washer in diagnostic mode, but didn’t solve the diagnosis and left.

The repair man was a very nice man, the first time he showed up, he ordered the part that was needed and was supposed to be in there a few days later and come to find out the part was lost or the order I should say never heard from them until I called or text Sears again. The part was ordered and we finally got it, Dave was supposed to be here, but his truck broke down and he installed the new part today and it still don’t work. We put towels in a washcloth in the first load after Dave left and The towels were not dried properly, they were still damp. Here is a video of the sound that was coming from the dryer as those towels