4228 Saron Dr Reviews

Almost did not come to appointment after i waited two weeks... because my unit is on my flat roof, one story garage accessible via my bedroom window. This company needs to contact customer as soon as appointment is made in order to ascertain all the details if they are picky about location of heat pump unit. Please don't wait until the day of appointment and not want to show up after the customer has waited two weeks. I was lucky to talk them into it. Once here it took about 30 minutes and repair was complete.

You’re phone systems and the difficulty of getting ahold of a human being is AWFUL. The only redeeming factor is the local repairmen, David, that was assigned to our issue. He was professional, clean and informative. Hire more “David’s”. Maybe even a crew of David’s to redesign and run your call center.

Fridge is still not working.

Charged $129.00 to tell me the heat element was bad. I already knew was either that or Temp limit switch. NO REPAIR. That was $300+ more. Tech tried to remove top until I told him to take off front panel. He lost the panel screws. Loose clip from top found in bottom by repairman.

Refrigerator drawer to chill cold drinks was not fixed,but a piece of tape on it, but not fixed. The ice maker was fixed. Tried to call them with no results, couldn't speak to a person, only an Ai machine. I would not recommend this company.

I am so disappointed with the customer service. I placed a service request two days ago for today (a saturday). Got an update the technician was on the way. Look again about an hour later because nobody had come yet. Look again and it says that it has been cancelled because I wasn’t home. Nobody rang my doorbell, i have two large dogs that bark if someone walks by the house, so clearly nobody even attempted to knock. My garage was also open because i was outside working and both cars were there. So how was I not home? Tried to call to check in, but no way to talk to an actual person. They probably went to the wrong house, but the least they could do is call the number on file to check or maybe use their map to see where the address listed is? I don’t know just an idea. So frustrating and disappointing. Will never use this service again and would never recommend.

Sears Appliance Repair was contracted through my home warranty company to fix my refrigerator which was not cooling. After 6 weeks and 6 different visits it is still not fixed. That's six days that I have had to take off of work because the window of their arrival is never more narrowed down than between 8 am and 3 pm, so you have to give up your whole day to be there. They have sent out 3 different technicians, and each time a new one comes out they start fresh because they have no idea what the others have done. One time they cancelled their appointment on the day they were supposed to come, so I took that day off of work only for them to reschedule a week later. Apparently there are no humans that work in the office, because when you call their phone number it is not possible to talk to a person. If your home warranty company contracts with them for your repair beg them to find someone else! Update: Sears replied to my review apologizing for the experience and gave me a number to call to discuss the situation. I called and they said there was nothing they could do about it. Just want to make sure no one gets the impression from their response that they actually care.