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2520 Nicholasville Rd Reviews
Read reviews from customers who used our services at 2520 Nicholasville Rd
Total reviews
160
Average Rating
4.3/5
Technician never showed up
Michelle A,
Customer service response - We're really sorry to hear about your experience, Michelle. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1732426647980
The technician was in and out quickly. I told him what I thought was wrong, he said he couldn’t get that part anymore. I was very disappointed in this service call. I had another service call for my washer and am still having the same problem.
Cathy M,
Customer service response - We apologize for the trouble you've faced, Cathy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1732237495957
They don’t even bother showing up and all means of contact only provide automated responses.
Amy M,
Customer service response - We apologize for the trouble you've faced, Amy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1731824619059
This place is a scam. We had an appointment. They ghosted us after we waited all day. Meanwhile, we were getting sales calls from their home warranty division. Looks like they only wanted our contact info to sell us stuff and to sell to others.
gayle B,
Customer service response - We apologize for the trouble you've faced, gayle. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725498477613
I was given an arrival time of 12:01 PM and no one showed up. After 30 minutes I called and they said they escalated the issue and still no one came. I waited another one hour and called again and was told the same thing. Five hours later, and they still have not arrived and have not given me any ETA. I would never use this company again they wasted an entire day.
Aasiya M,
Customer service response - We apologize for the trouble you've faced, Aasiya. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1722560366817
Not satisfied at all and request a full refund. The ice maker part was replaced & paid for, but technician could not connect ice maker to water line. I got the refrigerator connected to the water line and water flowing correctly, but still no ice from the ice maker.
Mark H,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1719791449191
The worst.......
Paulette H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718332580658
Schedule three time, no one show up. Very unprofessional. Not good for business.
Joe D,
Washer not fixed. Same exact problem after $450.
Nicole N,
Our refrigerator went out for 4 hours the Tuesday night before thanksgiving. We were heading out of town Wednesday evening after work and were to be gone for 4 days. The refrigerator turned back on, but we had already sent a repair request to our home warranty, who dispatched sears. The sears technician was sent out Wednesday (thank goodness—we wanted it at least looked at before we left so that we wouldn’t have to worry about all of our food and some refrigerated medications spoiling while we were gone!). He called my phone while at work and I explained to him the situation. We had children at home and a babysitter, which I also told him. I even told him the sitter’s name. He said, “No problem, I’ll take a look at it for you,” and we hung up. When I got home, and my wife got home, I asked if she heard anything about the refrigerator. Well, the technician also spoke to my wife on the phone and absolutely refused to go look at our refrigerator since it was working again! Then he still charged us $100, when he didn’t even go into our house! I have brought this up to our home warranty company as well, because we actually paid them a $125 deductible. So we’re now out $100 for absolutely no service. Home warranty won’t help, and I doubt sears will either. Sad to say that both places have most likely lost a customer.
Justin K,
Customer service response - Thank you, Justin, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1707354213952
