4600 W Kellogg Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
service call
I was very pleased with the service provided by Zachary. I had an issue with the last technician who came to my home because the ice machine was not making full trays of ice & I wondered where the water was going. I am elderly and can not move the refrigerator. He did not seem qualified to do the job and did not see the half inch the crack in the hose when he serviced my refrigerator in February 2023 which then resulted in over $11,000 worth of water damage, mitigation and reconstruction from the damage to my oak floors, cabinets, and wall. I discovered the leak in August since water had finally began to appear forward of the lower freezer. I ordered a new ice maker, however the installation appointment had to be postponed until all of the damage to the floors and walls had been done, then after 2.5 hours on phone I finally was able to connect to Guest Services who quickly schedule the appointment I had today. Zach was kind and professional. I trusted his work.
Jane M, Wichita, KS
Fast and friendly
Great experience and explained the minor issue easily to me. Very friendly!
Ally D, Wichita, KS
Marlon
He was on time and very professional. I would suggest he get a raise.
Audra L, Pratt, KS
great!
Tech knew what he was doing and fixed my fridge in a timely manner.
Jose V, Wichita, KS
Great service
He was punctual and accommodating
Deborah G, Pratt, KS
Great work
Great work and very personable. Got the job done quick! Washer is back to normal. Thank you.
Stephen J, Wichita, KS
Ice Maker Repair
Eric did an excellent job. Mt ice maker is working great.
Kimberly H, Hutchinson, KS
thorough
Charlie worked quickly and explained what and why he was doing.
Nancy M, Wichita, KS
Dishwasher issues
Gene Powell was my tech that came to my house. Informative and helpful.
Terry Ross, Pratt, KS
Service
I was very pleased with Zachary. Zachary was very professional and knowledgeable. The only thing I would say to work on is giving a better time frame of when they will be there. 8-5 is too long.
Kerry H, Wichita, KS
