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4600 W Kellogg Dr Reviews
Read reviews from customers who used our services at 4600 W Kellogg Dr
Total reviews
176
Average Rating
4.7/5
Stopped and drove away: no service
Lewis stopped at my house, got out of his vehicle, got back in, and drove away. He provided no service, and the service I needed would not have been necessary if Lewis had not put the wrong piece on the door of my dishwasher. He ordered the wrong parts on his first visit, Charley had to order the correct parts, and when Lewis came to repair, he put a wrong color on the door. Now I'm stuck with a door that doesn't look as good as it did before the "service". The dishwasher works, but....is this the way service should be performed?
Louise L,
Wellington, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1727736019554
Customer service
Have not had a good experience. First technician was ok. Everything has been messed up since then. Expecting a replacement dishwasher today which I have already ordered and got a call from a technician that a repair had been scheduled for today. No word from anyone else today so your customer service does not exist. Been doing business with Sears since 1964. Very disappointed.
Shirley W,
Wichita, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1725053993751
Freezer Ice Dispenser
Sears technicians have been out five times to repair the ice maker and ice dispenser on our refrigerator. The ice dispenser is working but the ice maker is still not working. The latest technician who was here today left without ensuring that the ice maker is working. This is very frustrating.
Vincent H,
Wichita, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696455075436
Still Waiting!
09/20/2023 ) 5:30PM Dear Sirs: I called for service on 08/11/2023. The repairman came on 08/17/2023 at 4:30PM. He ordered door seals. The repairman came on 08/29/2023 at 10:40AM, and installed the door seals. The leak was not fixed! He found a leak in the drain hose. He ordered a drain hose at that time. The repairman brought the drain hose with him on the 09/02/2023 - 7:30AM service call. The hose did not fix the leak! The repairman ordered another drain hose which came to him on 09/13/2023. The repairman installed that hose on the 09/16/2023 - 8:00AM service call. Now my working dishwasher, which only had a leak, will not even drain the water out of it. The repairman said he doesn't know what to do about it. He said to call or write you so that is what I am doing today. Yesterday, I had to get on my hands and knees with a cup & rag and empty my dishwasher of the rancid water that was left in it. I don't know how a working dishwasher with a leak progressed to a non draining dishwasher? WE HAVE NOW PASSED A MONTH SINCE I FIRST CALLED FOR SERVICE. Your attention to this matter would be greatly appreciated. Sincerely, Ellen Hacker
Ellen H,
Kingman, KSCustomer service response - Hi, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1695331902357
Never saw them
After having A&E try to change our service date randomly and having it changed back to the original date we never saw our service tech. We were later told he showed up and said no one was home, we were home but never given notice they were on their way as they said they would. After saying we weren't home they closed our case number so we had to get it reopened so someone would come back. All to fix our ice maker which hadn't work since the first day.
Mark H,
Garden Plain, KSCustomer service response - Hi Mark, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1693430553919
Never came!
Ridiculous, noone came. I don't know if this is a game for you guys. But no one showing up to the appointment in me. Having to miss or get out of work early is not okay!
Jose R,
Wichita, KSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693354888885