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101 N Washington Street Reviews
Read reviews from customers who used our services at 101 N Washington Street
Total reviews
143
Average Rating
4.3/5
did not do a complete job. The owner of the house had to finish the job,
GLENICE P,
Customer service response - We apologize for the incomplete service, Glenice. We appreciate your feedback to help us improve our service quality.
Sears Home Services on 1752456020108
Technician was not wearing any identification or uniform. He didn’t seem to know why he was here or what he was doing. He removed food from my fridge and didn’t put it back. Wouldn’t answer any of my questions. The van he drove was not a sears vehicle - it was another company.
Elizabeth E,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1785196760505
Service was ok but pricing to get part fixed when under a 1 year warranty is ridiculous. Diagnostic price was ridiculous as well when he was here less than an hour.
Maria L,
Customer service response - We apologize for the trouble you've faced, Maria. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752629511168
He was difficult to understand. Did not shorten a hose that needed to be done. He was worried about getting to the next person. We hate the AI as it was hard to change or reschedule. Also the wide open time frame is bad, one waits all day and some people have to work.
Roxanne W,
Customer service response - We apologize for the trouble you've faced, Roxanne. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752457597022
My dryer wasn't fixed. It wasn't the outlet. It was the dryer that is not working, and I still need someone to come out. And correct, the problem
Tai V,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1786494458129
Had one of your techs come out to look at a refrigerator that was leaking an excessive amount of water. The tech stated that there's no way it's from condensation but couldn't find a leak nor could he explain where water was coming from. I have enough knowledge to be dangerous to appliances so I pulled it away from the wall and checked compressor temp with gun 208 degrees so I blew the unit out around compressor, coils everywhere accessible and got the temp down to the 160's and what do you know!? The damn thing quit leaking !!! I'm curious what you pay because I'm interested in his job!!! LOL
Trent K,
Customer service response - We apologize for the trouble you've faced, Trent. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1785370965001
I totally hated going through the AI process. Secondly I am totally unhappy with the estimate of cost, and the technician didn't even have the part, because I couldn't talk to anyone but AI. The technician did his job and was polite.
Mike P,
Customer service response - We apologize for the trouble you've faced, Mike. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1784853455713
This is NOT a reflection on the service member. This is a reflection of never being able to contact a live human. They had the wrong address. I tried multiple times to correct the address and AI assured me the technician would be told. He wasn't. The technician had to contact me to find out the real address. I will not be using this service again.
Glenda N,
Customer service response - We apologize for the trouble you've faced, Glenda. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1784589520916
My basement is wet. My ceiling is completely wet in my basement. All from my upstairs kitchen. Not happy. More damage to be repaired now.
Amy A,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1774313321157
We called because our dishwasher will not complete a cycle. The technician began a cycle and left, and the cycle did not complete, showing the same error code. So unfortunately, so far nothing has been repaired. Will update if we are able to get another appointment to figure out our issue.
Jaime S,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1772419820312
