101 N Washington Street Reviews

did not do a complete job. The owner of the house had to finish the job,

Service was ok but pricing to get part fixed when under a 1 year warranty is ridiculous. Diagnostic price was ridiculous as well when he was here less than an hour.

He was difficult to understand. Did not shorten a hose that needed to be done. He was worried about getting to the next person. We hate the AI as it was hard to change or reschedule. Also the wide open time frame is bad, one waits all day and some people have to work.

The guy wasn’t bad, really nice until once he “fixed” our washer and it still didn’t work, all he said was “use a shop vac” The company itself? Horrible, worst customer service, worst scheduling issues, we waited over 2 months for someone to come out and fix our washer just for it to still not work. We paid almost $500 for nothing and they refuse to refund us even half of that! Recommend looking for someone else to help you!

This review is not for the service technicians as they both did an outstanding job. However, customer service was the worse I’ve ever experienced. The auto bot was the only form of communication minus chat. Even in chat sessions the tech was sending prewritten messages in most cases had nothing to do with my issues or concerns. Trying to get a refund is out of the question as you never get to talk to a human other than chat only to get prewritten responses. I would never recommend this service to anyone. I would be surprised if this message get read by a person but in case it does, please give me a call. I had two different appointments in which the tech never came and I waited at home all day. I missed two complete days of work, and still have not received my final invoice. To make matters worse, though I had such horrible service the bot still ask if id like a tech to look at another appliance while he’s in my home, and offered me if I wanted to purchase the home warranty service. How can this be if you have not finished what I hired you to do. I can go on and on about the horrific service I received, after writing this I know I will not ever get my final invoice. Stay away from this service. Techs are fine as they do their jobs well if they ever receive the job from the robot. Please call me if you have questions or would like to better your service, you have my info in your database. Mr. Todd

ABSOLUTELY HORRIBLE. Do not use this service. Have been rescheduled 2 times now and today was even worse, instead of getting a reschedule notification, my appointment was confirmed, so I wait around all day, 3pm rolls around and I call Sears, of course I can’t actually get the technician information so I can get an accurate time, and Sears says they should be there soon, OK no problem so I keep waiting, it gets closer to 5pm the end of the window I was told my technician would arrive in, I call Sears again, they say within the hour, OK frustrating now but whatever at least they will show up. 6pm now, still no show, I call Sears again, very frustrated now, and Sears so ”Oh they couldn’t make it. They didn’t show up to work today.” EXCUSE ME??? so why say all day they are going to be there CONFIRM the appointment just to not show up. DO NOT waste your money here, they don’t care about your precious time or money and don’t deserve it anyhow. Absolutely ridiculous, and of course everytime you have to reschedule its days later. This service is beyond trash.

While our technician was wonderful, our experience with scheduling matched so many reported on this site. We were rescheduled over and over after waiting all day for the technician to arrive. It took well over a month for what had been promised as less then a one week repair. Sears does not care about their customer's time. You will always be told the technician will show up sometime between 8am and 5 pm only to find out later in the day that you are being rescheduled. If your time is with anything, find someone else to do your repair work.

Horrible service between the warranty company and the contractor. Twice from two different contractors cancelling on the day of service. Simply unexceptionable!