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1607 W Broadway Reviews
Read reviews from customers who used our services at 1607 W Broadway
Total reviews
71
Average Rating
4.4/5
Very thorough troubleshooting. Provided me with a report and suggested fix which I followed and everything is working today.
travis N,
The service call went very well Tech was very knowledgeable and personable. However, it took over 6 weeks to get the repair done. The computers involved need to talk to each other better! A customer needs to be able to reach a live person much, much more easily!
Larry L,
Customer service response - We appreciate your feedback and are glad to hear you found our tech knowledgeable and personable. We apologize for the delay and any inconvenience it caused; we are actively working on improving our systems and customer service accessibility.
Sears Home Services on 1721210853878
Larry M,
Customer service response - Hi, Larry, thank you! We appreciate you rating our Sears Appliance Repair service and look forward to serving you again soon. If there's ever anything you'd like us to improve, feel free to share your thoughts.
Sears Home Services on 1717634792740
Lack of communication. I didn't know until after his arrival what time of his arrival. While there I wasn't able to leave work to meet him on such short notice and ask what the specific problem was or discuss terms of payment of any. The service was great. Just not knowing or being there at all made me uncomfortable.
James S,
Customer service response - We apologize for the inconvenience with the communication, James. Thank you for your feedback, and we're glad the service was great.
Sears Home Services on 1778193778138
Still Not working
Jennifer W,
Customer service response - We apologize for the trouble you've faced, Jennifer. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1781742012385
1st visit -On time. Polite. Fast. Friendly. 5star 2nd visit - on time. Polite, professional. 5star Dx - 8 1/2 yr old refrig is bad. Out of warranty, Ins won’t cover- preexisting condition. Thx Sears! 0 Stars
Anthony W,
Customer service response - Thank you for your feedback, Anthony! We're glad to hear the service was on time, polite, fast, and friendly.
Sears Home Services on 1779385023854
Service tech didn’t diagnose problems. Was quick to point out something else. Said to replace would cost $1000. Felt like he just wanted to get $129 and go. Samsung washer.
jeff G,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1769395625305
David R,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1760317009962
For my $129, the website says I'd get a call from the technician with a chance to show the issue. Did not happen. Tech was here a risk of about 10 minutes. Quoted a $160 Part that COULD have been ordered ahead of time was going to take 1 week for over $400 in ADDITIONAL fees for a simple plug-and play component that is a readily known issue on my Maytag... I don't mind paying a little for convenience and service... but this is highway robbery! I should have known better. Owners response was to have ME call them??? Really? Customer service at its worst. If truly interested they would order part, charge a REASONABLE price, and install without charging any more service fee.
Brian S,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1750899023670
The repairman was great. However, I needed to get back in touch with sears after the original schedule was set. It was virtually impossible to reach a human being to converse with. After an hour and numerous attempts I finally got transferred around to a person with broken English who obviously was reading a script and had no idea how to help in any other way. If it weren't so difficult to find anyone localy that works on appliances I would say I would never use them again.
Danny S,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1745799455566
