1607 W Broadway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Kevin R
Very satisfied!
Customer service response - We're thrilled to hear about your positive experience with our sears appliance repair . Thank you for your feedback!
Sears Home Services on March 18, 2024
chad L
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on March 14, 2024
Hoosier M
They worked quiet and fast, Got the job done and was so friendly.
Customer service response - Thank you for taking the time to leave a review of Sears Appliance Repair. We appreciate your kind words and are glad to hear that our team was able to work efficiently and provide friendly service.
Sears Home Services on February 07, 2024
Norman W
Fast work great work
Customer service response - Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that you were satisfied with our fast and great work.
Sears Home Services on February 08, 2024
Matti K
Ness was extremely knowledgeable and helpful. It was a delight to work with him!
Customer service response - Thank you for your review! We appreciate your kind words about Ness and are glad to hear that he provided excellent service.
Sears Home Services on February 08, 2024
travis N
Very thorough troubleshooting. Provided me with a report and suggested fix which I followed and everything is working today.
Larry L
The service call went very well Tech was very knowledgeable and personable. However, it took over 6 weeks to get the repair done. The computers involved need to talk to each other better! A customer needs to be able to reach a live person much, much more easily!
Customer service response - We appreciate your feedback and are glad to hear you found our tech knowledgeable and personable. We apologize for the delay and any inconvenience it caused; we are actively working on improving our systems and customer service accessibility.
Sears Home Services on July 17, 2024
Larry M
Customer service response - Hi, Larry, thank you! We appreciate you rating our Sears Appliance Repair service and look forward to serving you again soon. If there's ever anything you'd like us to improve, feel free to share your thoughts.
Sears Home Services on June 05, 2024
Brian S
For my $129, the website says I'd get a call from the technician with a chance to show the issue. Did not happen. Tech was here a risk of about 10 minutes. Quoted a $160 Part that COULD have been ordered ahead of time was going to take 1 week for over $400 in ADDITIONAL fees for a simple plug-and play component that is a readily known issue on my Maytag... I don't mind paying a little for convenience and service... but this is highway robbery! I should have known better. Owners response was to have ME call them??? Really? Customer service at its worst. If truly interested they would order part, charge a REASONABLE price, and install without charging any more service fee.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 25, 2025
Danny S
The repairman was great. However, I needed to get back in touch with sears after the original schedule was set. It was virtually impossible to reach a human being to converse with. After an hour and numerous attempts I finally got transferred around to a person with broken English who obviously was reading a script and had no idea how to help in any other way. If it weren't so difficult to find anyone localy that works on appliances I would say I would never use them again.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on April 27, 2025
