1607 W Broadway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Norman W
Fast work great work
Customer service response - Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that you were satisfied with our fast and great work.
Sears Home Services on February 08, 2024
Matti K
Ness was extremely knowledgeable and helpful. It was a delight to work with him!
Customer service response - Thank you for your review! We appreciate your kind words about Ness and are glad to hear that he provided excellent service.
Sears Home Services on February 08, 2024
travis N
Very thorough troubleshooting. Provided me with a report and suggested fix which I followed and everything is working today.
Larry L
The service call went very well Tech was very knowledgeable and personable. However, it took over 6 weeks to get the repair done. The computers involved need to talk to each other better! A customer needs to be able to reach a live person much, much more easily!
Customer service response - We appreciate your feedback and are glad to hear you found our tech knowledgeable and personable. We apologize for the delay and any inconvenience it caused; we are actively working on improving our systems and customer service accessibility.
Sears Home Services on July 17, 2024
Larry M
Customer service response - Hi, Larry, thank you! We appreciate you rating our Sears Appliance Repair service and look forward to serving you again soon. If there's ever anything you'd like us to improve, feel free to share your thoughts.
Sears Home Services on June 05, 2024
Danny S
The repairman was great. However, I needed to get back in touch with sears after the original schedule was set. It was virtually impossible to reach a human being to converse with. After an hour and numerous attempts I finally got transferred around to a person with broken English who obviously was reading a script and had no idea how to help in any other way. If it weren't so difficult to find anyone localy that works on appliances I would say I would never use them again.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on April 27, 2025
Debra W
You are not located at 1607 W Broadway....My store is in no way affiliated with Sears!
Dave P
The service tech 5*, was very polite and knowledgeable. He came prepared. As far as Sears Appliance Repair, 1*. I am disappointed. The 1st. tech came a few weeks earlier. He said my ice maker was bad. He was correct. But he didn't have one on his truck. ( today's service tech had several). This ice maker is used for several different models. This is a part that I had to pay for in advance $184.35. It would be sent to me and It was. It was ordered by SAR through Amazon for $58.50. Amazon sent the receipt in the box to me. I paid $249.95 labor to install the ice maker a total of $434.30. I know and expect companies to make money but this is a little to much. It's funny to day's Tech had the exact ice maker on his truck for less money $41.53 less. I also think SAR goes overboard on all the text and emails. many days I'd get 1 or 2 over and over. Update9/2/2024. I get a message from Sears Appliance Repair to contact them about my 1* review. If any other customer gets a message like this, Don't waste your time. I just did and all you get is automated messages "press 1. press 2 Ect. over and over. No person to speak to. I think it is just to make it look like they care on the internet. If they want me they can call me!
Customer service response - We apologize for the trouble you've faced, Dave. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 02, 2024
Crystal V
Would give a 0 because he Did not resolve the situation my dryer still doesn’t work the technician was here looking at it then my son had to leave with my dad for a. Job interview and the technician called me said he had to leave because no one was there at the age of 18 well there was he had to leave for a minute
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 12, 2024
