11 Sherwood Square Reviews

Tech repair was good. I noticed 2 fresh gouges in the vinyl flooring after he left

After 3 appointments being cancelled the technician came at 6:30pm. My appointment time was 8am-5 pm. He was apologetic and did a great job diagnosing the problem. That day I had to pay for the parts and they were shipped to my house. I have had my actual repair cancelled by Sears in the late afternoon 4 times. Later I found out they had never assign a repairman to me. This is after a total of 45 texts from Sears telling me to be home 8-5 for 8 total separate days. They are to be here again today. We will see. RUN, DO NOT WALK AWAY FROM SEARS HOME SERVICES!!! Unless you want to give up 8 days waiting on no call no shows. UPDATE- they canceled on me again today. Told me to reschedule for 8-20. This all started 7-26.

My freezer broke 2 weeks ago i called this company and schedule a repair. On the day of the appt. They canceled without proper notice then they told me they would reschedule and make it right to what I agreed since I couldn’t find someone to come and try to repair it until 6 days later. I ended up rescheduling with sears and finally on the day of the service the technician can to my house and after 5 min he told me the part that we needed to repair the freezer it was discontinued and there was nothing he could do. He charge me 129 dollars and gave me to receipt. I told him what part I need it he told me again there was nothing we could do. He left and I very disappointed called another company this time waited 2 days but thankfully this technician was able to order the 2 pieces that I was needing to repair my freezer he told me that sears was a company that he has hear about horrible customer service. By the way I try to put a complaint but apparently this company is only AI and couldn’t put a formal complaint. Horrible service

All I needed was a belt replaced He was unable to do it

I’m guessing the tech was new, didn’t even pull out the dishwasher, he diagnose the problem from my google notes on the table

Subject: Formal Complaint – Unacceptable Technician Conduct and Ongoing Washer Issues Dear GE Appliances and Sears Repair, I am writing to formally document and express my strong dissatisfaction with the ongoing situation regarding the GE washer I purchased, and more specifically, the unacceptable conduct and service we received during the most recent repair visit. On March 28, 2025, my daughter, who has already lost multiple days of income due to this matter—was forced to take another full unpaid day off to accommodate your scheduled repair window (8 a.m. to 5 p.m.). The technician arrived after 3:00 p.m., in the seventh hour of that window, and spent less than 20 minutes actually in the home. My daughter’s mistake with the last repairman was ensuring the floor was clean and dry. Regarding this visit, despite my daughter running a full load in advance to clearly demonstrate the ongoing leak on the floor so the technician could see there was a clear issue, the technician chose to ignore that there was a leak, even as he left. The technician chose to run only a quick wash cycle. After explaining this in detail to GE and the technicians, we continue to fall on deaf ears. A quick cycle does not adequately stress the system. The floor was visibly wet from the leak, and he even requested a towel to kneel on due to the water—yet he dismissed the issue entirely and insisted the broken part he identified was unrelated to the leak and actually laughed at her telling her there was nothing wrong and no reason he could find why it would be leaking and had her sign for the part he was ordering. When my daughter explained that a proper diagnostic should include a regular or heavy-duty cycle with clothes, the technician became aggressive and dismissive, telling her she “wasn’t a technician” and had no place telling him how to do his job. She told him it doesn’t leak on a quick load. He repeatedly cut her off during her explanations. My daughter has hearing loss, naturally speaks loud, and she kept try to talk as he was talking over her and the situation became so loud and hostile. Her fiancé who was in another room listening (the technician didn’t know there was another individual on hand listening) had to intervene. The technician then stormed out of the home saying that HE didn’t have to spoken to and yelled at after he instigated the issue. He then sat in his vehicle for approximately 15 minutes and ultimately left. His behavior was unprofessional, condescending, and outright disrespectful. My daughter attempted to explain the importance of running the machine under realistic load conditions—especially given this is the third visit and we are still dealing with a washer that leaks from the bottom. Instead, she was talked down to, ignored, and made to feel unsafe in her own home. She also noted unusual behavior—such as constant teeth grinding—that raised questions about whether this individual was fit to be in customers’ homes. This experience is unacceptable. We do not want this technician back in our home under any circumstances. At this stage, we have: • A washer that has leaked from the bottom since day one • A dryer that now takes over two hours to dry a standard load • Three technician visits, none of which have resolved the issue • Multiple days of lost income for my daughter • A documented case of rude and potentially unsafe technician conduct We are requesting the following: 1. Immediate replacement of both the washer and dryer with higher-quality models OR 2. Full removal of both appliances and a complete refund of $2,164.98

Not sure how they have all the good reviews showing after looking up how people feel about them...thinking the reviews are as big of a scam as they are. Ive been trying to get a refrigerator fixed for 3 months. They lie about coming out and they lie about being out to fix it. You have to give a star to review but imagine being without a refrigerator for 3 months because it's under factory warranty still and the factory calling someone out to fix it for 3 months and never getting it fixed....almost 4 months without a fridge

UPDATED. Allowed sufficient time for repair to take effect and cool refrigerator and it still is not working correctly. Threw away about $100 worth of perishables and there’s zero compensation for loss despite trusting the technician’s claim that the appliance was repaired. Would not recommend. Also given no choice for scheduling. Just received a text that said would arrive on a specific day. Had to cut vacation a day short to be certain that we were home to meet the repairman. Very dissatisfied.

this was a joke. he was here less than 15 minutes and did nothing except tell us to defrost the freezer. He refused to listen to my wife explain the problem and offered no real solution.