3501 N Granville Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
mini P
ANNE B
Showed up on time . Reviewed problem with me. Went right to work assessing the problem. Completed his work. Went over the results with me.
stanley D
lisa K
Very good store, I wish it was back in Ft. Wayne!!
Teresa S
Cindy T
He actually tried his best to fix our refrigerator. He submitted it for resolution when it couldn’t be fixed.
Crystal M
Ta S
The service men are friendly and informative. The problem is the AI answering service. It is hard to schedule an appointment, get confirmation and make sure that the serviceman know why he is coming to repair your appliances.
Customer service response - We're happy to hear the service men were friendly and informative, Ta. We apologize for the difficulties with the AI answering service and appreciate your feedback as we work to improve our scheduling process.
Sears Home Services on January 22, 2025
Robert T
Fixed my AC and broke my heat. The technician was very unprofessional and rude. Did nothing but swear in front of my children the hole time and bad mouth my profession. Absolutely nothing good to say.
Customer service response - We apologize for the trouble you've faced, Robert. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 27, 2025
Will C
They no-call no-showed my appointment.
Customer service response - We apologize for the trouble you've faced, Will. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 07, 2025
