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6020 E 82nd St Ste 200 Reviews
Read reviews from customers who used our services at 6020 E 82nd St Ste 200
Total reviews
556
Average Rating
4.7/5
You could have told me ahead of time
Your company could have told me ahead of time that you require me to sign a waiver that no matter what damage your technician causes to any part of my home, you're not responsible. I have never in over 40 years had a repair company propose such a thing, and if you would have told me ahead of time, you could have saved both me and your technician wasted time.
Katie E,
Greenfield, INCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1730497368229
Left my washer worse
Machine still leaks and now cycles won't work. Now I can't wash clothes at all. Took months for repair to get done and still broken.
Ebony H,
Fishers, INCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1727558662623
Bad Service
I am very disapointned with the services, Sears has been in my house 3 times 8/1/24, 8/10/24 and 8/20/25 in which Otis has been twice in my house, gave me different reasons each time he came of why the AC is not working, and each time he scheduled the appointments was 10 days apart, last time he came he told me that for sure he would come back on Thursday 8/29, to fix the AC and replace the thermostat and he never showed up. I had to call the warranty company to contact Sears to send me someone else.. I don't think Otis knew what he was doing.
Ivonne H,
Noblesville, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1725053962813
Refrigerator LG
the problem wasn't fix, replaced compressor and filter and the refrigerator still not cooling and frizzes
Erik O,
Anderson, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1724276820805
Technician did not show up for the second time
Technician did not show up for the second time
Howard G,
Indianapolis, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721944164335
Refrigerator Service
My refrigerator Service experience was a night mare. Firstly i have to wait 8 days for the appointment, took a day off from work and waited all day for Mr. George to come by which he never showed up and on top off that he has written on the online sears scheduling app that he came by to our home and i declined the service, following which Sears has closed my work order. I found that after reaching our sears team regarding my service order.He is the most untruthful and unreliable person i have ever worked with. This man deserves negative rating. I have to give 1 star as there is no negative rating. DO NOT WORK WITH THIS PERSON.
Pam,
Carmel, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1721252783261
I have never seen anything like this
I was so excited to have cool air coming in after waiting on SEARS for 2 weeks the first time, then it only worked for a few hours and we waited on them for 2 more weeks, that I never thought to go look at the outside unit. I would have NEVER GUESSED THAT OUR AC UNIT WOULD LOOK THIS WAY. I STILL CANT BELIEVE A NATIONALLY RECOGNIZED COMPANY DID THIS WORK. THE WIRES ARE TAPED WITH BLACK TAPE THROUGH THE VENTS AT THE TOP WITHOUT EVEN A WIRE CONNECTOR CAP ON IT. NO WONDER HE RAN OUT OF HERE LIKE HE WAS ON FIRE. I DONT UNDERSTAND WHY PEOPLE THINK THIS KIND OF THING IS SUPPOSED TO BE ACCEPTED.
Brenda R,
Cumberland, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1721166207374
Kenmore Elite Dual Fuel Range Repair - Dissatisfied Customer
Technician replaced the baking element and the oven still won't come up to temp in either preheat or bake mode. Technician was having serious health issues upon arrival and during the repair and did not stick around to make sure the oven worked. Now, after spending over $500, I have to call Sears Repair AGAIN to come back out to repair an oven that is still not working. I expect to be reimbursed for the previous repair.
Stephanie K,
Noblesville, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1707760623888
Review of scheduling, customer service
Your scheduling and customer service is pathetic. Using an algorythem to schedule repairs doesn't work if you don't include repeated rescheduling after weekly delays by you not me going on for 7 weeks. Hector was very good but your management and routing plan is horrid and your call center set up to avoid customer contact is terrible. I would never buy from you again but since your Sear's stores have closed in all but 7 states, I wont have to worry about making that mistake. No doubt you are a contracted service but will make sure to avoid. I work to buy American made products and support local business but this was a huge mistake on this one. Very dissatisfied customer on everything except Hector's service the day he was finally allowed to come. So no stars at all
Linda M,
Carthage, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1697061744567
Oven repair
Original tech came out 3 weeks ago to look at oven. Diagnosed as broken control board. Was quoted a price of over 300 to fix. I said ok. He ordered part and scheduled follow up appointment for 3 weeks later (today). At 430p today different tech shows up for install. Turns out wrong part was ordered & wrong price originally quoted-now the price is going to be over 600 & part would need to be ordered resulting in additional delay. Price is now over 600-Same price as I could purchase a new oven. I have had no working oven for 3 weeks-because waiting on part at price promised-only to discover all that time wasted and my entire day today wasted as well. Very unhappy. Would like a refund of my entire initial payment of over 300. I will buy a new oven. None of your 800 #s result in any option to speak with anyone or leave a message. Please respond. Very bad experience!
Laura M,
Westfield, INCustomer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1695332018399