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6020 E 82nd St Ste 200 Reviews
Read reviews from customers who used our services at 6020 E 82nd St Ste 200
Total reviews
555
Average Rating
4.7/5
Refrigerator code
I am not liking it woke up this morning. My fridge raider have the same codes. DHF.
Desmond T,
Indianapolis, INOtis seems competent but the system still isn't working pr.
System not fixed When outside temperature above 80 degrees, system won't cool below 75-76 even with thermostat set at 68. When outside temperature is below set point of thermostat it will cool to the set point but the system will not turn off. When last checked it continued running for over three hours, after the set point had been reached, until I turned it off. Furthermore, it is making a loud grinding noise that is gradually getting worse. We have two AC systems and the other is virtually silent by comparison. This is getting old. You've tried twice to fix it, have charged us over $600, and it still is not working properly.
Wen B,
Carmel, INSears Tractor Service
I bought my Sears Tractor after having 1 for more than 24 years with little or no problem! Now this 8 or 9 year old tractor has cost me close to $700 in 3 visits and it still broke! Replaced 1 belt & less than 20 days I have another broken belt! Was told it was the "other belt"! Sears sets appointments between 8 & 5! 9 hour window! I was told he would be here at 2:39pm. He shows up at 4:50 & we had a grandkid birthday party to attend! When I tried the tractor the next day, it will not go into reverse! I texted the tech with no reply! I've spent more money on this Sears tractor than it is worth & it is still broken! I need another visit & I think it should be covered by Sears!
Ron M,
Greenfield, INA/C Repair
He seemed to be okay. When he was finished however a comment was made but I didn't know if he was talking to or the person he was finishing up a conversation with. So I don't know if I should be doing something else also as far as the repair goes.
Suellen B,
Indianapolis, INAc
He was nice and professional. However he found nothing wrong with the ac but when its over 80 degrees outside the ac will not hold temp. I get alerts on my thermostat that says its been cooling for the past 4 hours and increased in temperature by 3 degrees. So it just continuously runs. The outside temp was only 69 degrees outside today so of course the ac wasn't struggling. This is the 2nd time sears has been out here with no fix. I don't understand because I get so many alerts throughout the summer that there is something wrong with my ac. So I am disappointed that there was no fix.
Cory,
Indianapolis, INUnsatisfied.
Could not find the problem. Would not install heating element even though that was the problem of not heating. It just started heating again. Waiting for it to stop again
Sharon T,
Indianapolis, INCustomer service response - We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1736375518895
Leaking furnace
Tech sent txt he was on his way. Showed up nearly 2 hrs later. Looked at furnace and said he thought the primary and secondary heating elements were leaking. He said he was not allowed to do that repair and it would take nearly four hours and it's too late anyway. The said someone else would have to come back out. This means we will have to take more time off work. Not pleased
Donald M,
Carmel, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1732846014494
Refrigerator
My fridge wasn't cooling, CHOICE HOME WARRANTY sent someone on Nay 1st from appliance. Apparently the estimate was too high so theysent sears, Jamal stated that 2 parts were needed, waited another week for Jamal too return. He then stated only 1 part was needed and installed it. This did not help the issue. Meanwhile we only had part of our fridge cooling. You then sent someone else who stated that the Fan, previously not installed by Jamal, WAS needed and re-ordered. After almost one month to the day our fridge was finally fixed. The second tech did a great job. But our overall experience with A&E, or Sears was not very rewarding. Bill Davis
William D,
Pendleton, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1719006456408
The worst
Of all my previous years in the AC industry, that includes delivery and installation, this is the worst install I've ever seen by a reputable company. I have never seen wires sticking out of the top of an air conditioning unit and in turn I have never had to fix the problem that an installer was supposed to do in the first place. I might recommend your company but I will not recommend the technician who did the install. Very disappointed. Even now I am concerned that the air conditioning unit will not shut off properly so I may be writing another review. Sincerely
Buddy W,
Lawrence, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1718660163930
Dryer Service under Warranty
Steven was an excellent technician, very knowledgeable, professional and personable. He diagnosed the problem immediately and had he had the opportunity to talk to me in advance or if the person who made the appointment had logged the correct information that I told him about what was happening, I might not have had to have the appointment with the service tech. If this is the new process of handling client services for Sears Warranty Service, it is not done as well as it should be for your customers. Very cumbersome and inefficient. The process of making the appointment and on being able to track the arrival time is very inefficient, was confusing with conflicting information provided on email communications, and extremely frustrating that I could not have the option to talk to a person to verify the correct mobile # was being used for text messages and to follow up with the conflicting schedule info provided on emails received the day of the appointment. I'm not sure I will continue to use the Sears Warranty Service given this recent experience. But kudos to your Tech, he was great!!!
Cheryl H,
Indianapolis, INCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695073527133