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6020 E 82nd St Ste 200 Reviews
Read reviews from customers who used our services at 6020 E 82nd St Ste 200
Total reviews
555
Average Rating
4.7/5
Fix ice maker
It was very nice. And professional. He explained what he did.
Michelle C,
Indianapolis, INOk
I am very disappointed in Sears. My hot water tank heater cord was forced off and 80 gallons of water was pouring into my basement and Sears Rep told me on the phone Saturday they had no one on call and I had to wait. A tech shows up Monday morning after 11 am. And I have a 5 year warranty with Sears on that hot water tank.
Jamal A,
Indianapolis, INGary vaughn
Very good. On time and had a fix within a hour.
Gary V,
Indianapolis, INProfessional
He was very professional, and did a good job doing the diagnostic.
Christopher H,
Indianapolis, INWasher repair
Our technician was great. Knowledgeable and efficient. Fixed it very fast. Would request him again. The tracking online was very good. Liked being able to do that Reason for 4 stars: way too expensive. $285 + parts to fix a washer will keep me from calling this service again. Can buy a brand new washer for $600 to $800. I checked price of part. The cost from here was double. Good service, but too expensive to call again. Suggestions: lower your visit price. Have a reasonable mark up on parts.
Brian M,
Indianapolis, INReview of repair for GE Profile gas stove
Donald arrived when he said he would. He worked on it for some time. Ultimately said it would take an additional person to lift the top to get to two sensors. Said he can't get one sensor. So, I declined any further service or repair. Disappointing but not Donald's fault - GE provides a bad product - it is 11 years old!
David B,
Carmel, INCommunication
Stay around long enough to check installation, it would be resolved
Gerald S,
Indianapolis, IN?? Homeowner?? Not sure what you are asking for
Had to come twice. Second time brought a helper for removing the microwave. Corrected the problem and put the microwave back up. They were walking out the door when I realized it was not installed probably. Had to run and get them and had to do it over again. Was supposed to send me a receipt for the work even though under warranty and I haven't gotten it. Nice guys but not real proficient.
Mary M,
Mccordsville, INRepair tech was great, company not so much.
Pedro did a great job when he came out. He troubleshot the machine quickly, put the parts on order, and when he came back out, installed them quickly and got our machine up and running. The business, though...no so much. The timeline they give you is 8am-5pm, so you have to take an entire day off to facilitate their timelines. On top of that, they were a no-call/no-show 3 times. They would regularly cancel on the day of the appointment at around 5pm, and then not show up for the next appointment either. On top of that, it's all AI. There is NO human you can talk to to resolve issues with scheduling. Overall, I would not recommend them as a provider. However, as the title states, the actual tech they sent out did a great job. Pedro deserves a 5/5, but the issues with the business dropped the overall score to 3/5.
Jared B,
Greenfield, INService order:12349702 dt 06/02/25 for repair of Microwave
Dear Sears Customer Service Team, I am writing to share feedback regarding my overall experience with your organization and customer service (not about Technician Matthew in specific), about the broader service process. Overall Experience: My interactions with Sears have left me deeply disappointed. It was evident throughout that customer service is not a priority for the organization. The scheduling process failed to account for the significant adjustments I had to make to my work schedule just to be available for technician visits. Reaching a live representative was extremely difficult due to persistent AI interruptions. On the rare occasions I managed to speak with someone and requested an escalation, I was promised a response within 48 hours—but no follow-up ever came. Detailed Issues: Appointment Scheduling: I repeatedly requested a 4-hour appointment window due to my work obligations, but was consistently offered only full-day windows. As someone living alone, this made it nearly impossible to manage both professional and personal responsibilities. Customer Service Access: Attempts to reach customer service were routinely redirected to automated systems/AI, making it nearly impossible to have a meaningful or solution-oriented conversation. Repair Timeline and Cancellations: The repair process took an unacceptable 65 days. I scheduled 27 appointments, of which 22 were canceled by the AI system without explanation. On multiple occasions, I waited at home all day only to learn later that the visit had been canceled. This resulted in a significant loss of vacation days and income. Microwave Replacement Recommendation Ignored: During the initial visit, the technician was made aware that the microwave—being 12 years old—had exceeded its lifecycle and I recommended replacement. Had my advice been followed, it would have avoided five technician visits, reduced the total costs, and saved considerable time. The repair ultimately cost twice as much as a new microwave.
Somashekar M,
Indianapolis, IN