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1015 E Main St Reviews
Read reviews from customers who used our services at 1015 E Main St
Total reviews
35
Average Rating
4.4/5
Both technicians were great. The system used for appointments needs a lot of work. I was reminded about my appointment 3-4 times a day for a week and when the appointment day arrived no one came even though I continued to get messages saying someone was in their way.
Marcy R,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1765938851199
Incorrect diagnosis
Gene H,
Customer service response - We apologize for the trouble you've faced, Gene. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1743385041511
Setup appointment over the phone through an AI system. Appointment set for between 8am to 5pm Thursday . I was messaged at 4:45 pm that appointment is rescheduled for 8-5 Saturday. no show again they rescheduled again. I canceled the appointment. I will never use them again. If this is the future of customer service the future is not looking good.
14 F,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1760316988117
Extremely rude technician, did not call before showing up to the house.
Matt W,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1757033801308
I explained the issue that has plagued my AC for a couple years. The evaporator on the air handler is starting to fail ... It freezes and thaws and overwhelms the drain and causes indoor rain. He never even inspected that issue. He simply hosed the outdoor coil and blamed it in "cottonwood". Now tonight I have no AC again because the evaporator froze thawed and rained in the bedroom. Edit to update: called and informed Sears that the problem wasn't resolved. They offered to send the same technician without charging me again. Well how thoughtful. The problem also is they wanted me to wait until July 6th. I had to wait 3 weeks for this appointment they messed up, and now I have to wait another 2 weeks in hopes they do it right. I'm glad all these other people had positive outcomes, but mine was MOST definitely not positive.
Eric K,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718966095364
