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2943 John Williams Blvd Reviews
Read reviews from customers who used our services at 2943 John Williams Blvd
Total reviews
88
Average Rating
4.4/5
Very polite and knowledgeable. Fixed my issue fast
Derek M,
Customer service response - Thank you for your positive review, Derek! We're glad to hear that our technician was polite and knowledgeable, and that your issue was resolved quickly.
Sears Home Services on 1726185493156
Dave the technician who diagnosed on one visit and fixed the next was fast and communicated very clearly and accurately related to his arrival and the problem with my washing machine
Heather M,
Customer service response - Thank you for your kind words about Dave's efficient service and clear communication. We're delighted to hear that he provided a positive experience with your washing machine repair.
Sears Home Services on 1724566761743
The 5 stars is for the technician not for the Sears Home Warranty Service. The entire process from submitting a service appointment request to getting the problem resolved takes entirely too long if a part is needed, etc. I'm not sure how this issue can be resolved with the company but should be considered as a high priority issue in my opinion.
Debra S,
Customer service response - Thank you for acknowledging our technician's efforts, Debra. We appreciate your feedback on the service process and will take your concerns into consideration to improve our efficiency.
Sears Home Services on 1723771966642
Maria M,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1723358078203
Kenneth L,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1723358199806
Your reservation system did not work properly - we had changed it to yesterday. No one called to say he was not coming yesterday, so we waited all day. The repairman did arrive about 9 am today, immediately began the repair, and efficiently made the repair, finishing by 9:45. I give the repairman stars but the system only 2 stars.
Bill P,
Janet R,
Customer service response - Thank you so much for the fantastic 5-star rating, Janet! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1721693505687
Judith C,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1720414379767
The repair man was great. Helpful and informative. The system is not so great. I had to confirm my appointment on four different occasions. The person I spoke to on the phone said that the same technician would be able to do my different appliances, but that turns out not to be the case. There are separate technicians for washers than for refrigerators and stoves.
ljesseph,
Customer service response - Thank you for acknowledging our technician's efforts and for bringing the issue with our appointment system to our attention. We apologize for the confusion and inconvenience this caused, and we are working to improve our communication and scheduling process.
Sears Home Services on 1719921729535
Very quick and professional.
Peter B,
Customer service response - Thank you for your positive feedback; we strive to maintain professionalism at all times.
Sears Home Services on 1719793869761
