2943 John Williams Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Debra S
The 5 stars is for the technician not for the Sears Home Warranty Service. The entire process from submitting a service appointment request to getting the problem resolved takes entirely too long if a part is needed, etc. I'm not sure how this issue can be resolved with the company but should be considered as a high priority issue in my opinion.
Customer service response - Thank you for acknowledging our technician's efforts, Debra. We appreciate your feedback on the service process and will take your concerns into consideration to improve our efficiency.
Sears Home Services on August 15, 2024
Maria M
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on August 11, 2024
Kenneth L
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on August 11, 2024
Bill P
Your reservation system did not work properly - we had changed it to yesterday. No one called to say he was not coming yesterday, so we waited all day. The repairman did arrive about 9 am today, immediately began the repair, and efficiently made the repair, finishing by 9:45. I give the repairman stars but the system only 2 stars.
Janet R
Customer service response - Thank you so much for the fantastic 5-star rating, Janet! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on July 22, 2024
Judith C
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on July 07, 2024
ljesseph
The repair man was great. Helpful and informative. The system is not so great. I had to confirm my appointment on four different occasions. The person I spoke to on the phone said that the same technician would be able to do my different appliances, but that turns out not to be the case. There are separate technicians for washers than for refrigerators and stoves.
Customer service response - Thank you for acknowledging our technician's efforts and for bringing the issue with our appointment system to our attention. We apologize for the confusion and inconvenience this caused, and we are working to improve our communication and scheduling process.
Sears Home Services on July 02, 2024
Peter B
Very quick and professional.
Customer service response - Thank you for your positive feedback; we strive to maintain professionalism at all times.
Sears Home Services on June 30, 2024
Karen C
Very informative and very helpful
Customer service response - Thank you for taking the time to leave a review, we're glad to hear you found our service informative and helpful.
Sears Home Services on May 29, 2024
Mike C
Andrew was a awesome repairman. He went beyond what he needed to do to make sure I understood all options of repair as well as those of home warranty for all appliances, He was jus an A+ I feel as a repairman and needs o be accomadated some how.
Customer service response - Thank you for your kind words about Andrew's exceptional service; we're thrilled to hear he provided top-notch assistance. Your feedback is greatly appreciated!
Sears Home Services on February 29, 2024
