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2828 N Broadway Reviews
Read reviews from customers who used our services at 2828 N Broadway
Total reviews
225
Average Rating
4.3/5
Courteous, knowledgeable, resolved issue fast. Provide advise on how toEx maintain it. Great service. Thank you
A J,
Customer service response - Thank you for taking the time to leave a review. We are delighted to hear that you were satisfied with our courteous and knowledgeable service, and that we were able to resolve your issue quickly. We appreciate your feedback and thank you for choosing our business.
Sears Home Services on 1707205299586
Enrique J,
Customer service response - Thanks for the great rating, Enrique! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1781450332467
Our technician was very polite and helpful not to mention educational he taught me stuff i was unaware of about my washer & dryer
Amy M,
Customer service response - Thank you for your feedback, Amy! We're glad to hear your technician was polite and helpful.
Sears Home Services on 1772419666228
No issues with the service by Otis. My complaint is with the communication. I could not share details of the entrance to the Condo, I took pictures of the furnace and the thermostat but he had to leave to go get a thermostat anyway. I could not find any way-email, text or phone call to communicate with anyone.
Janet H,
Customer service response - Thank you for your feedback, Janet. We're glad to hear Otis provided good service, and we apologize for the communication issues you experienced.
Sears Home Services on 1769997190087
The tech, Pedro, was very polite and cordial. Wonderful to work with, but the Sears prices were too high to justify the repair. Technician was very professional and amiable. Corporate pricing was not great.
T O,
Customer service response - Thank you for your feedback, T Oliveira! We're glad to hear Pedro was polite and professional. We apologize for any inconvenience regarding the pricing.
Sears Home Services on 1761181286126
Tech Abib was very professional & mannerly. He got right to work & diagnosed the issue. He told us what we needed to do. Thank you
Barby H,
Customer service response - Thank you for your positive feedback, Barby! We're glad to hear Abib was professional and efficient in diagnosing the issue.
Sears Home Services on 1750834954566
Ryan was courteous, knowledgeable and fixed part of my dryer problem. However your company policy that did not allow him to move my dryer to reattach the vent hose is ridiculous. I am very disappointed because of your company policy he was not allowed to finish this job. I now have to hire a handy man to connect the vent hose. Shame on you!!
Laura V,
Customer service response - We're sorry to hear about your frustration with our policy; we appreciate your feedback and are reviewing our procedures to better serve all our customers. Thank Tata for bringing this to our attention.
Sears Home Services on 1719793540736
I had to schedule a 2nd appt for belt repair on a duet dryer because tech did not have a belt to fit the dryer. Tech was a no show on that day and I had to reschedule for another appt 8-noon. Tech showed up at 3:15 after I called him and he said he'd be over at 2:30. Dryer did get fixed finally
Karen L,
Customer service response - We apologize for the scheduling issues and delays, Karen. Thank you for your patience, and we're glad your dryer is now fixed.
Sears Home Services on 1761699330877
The technician was very kind however he didn’t correct or diagnose the problem with my unit
Steffie H,
Customer service response - We apologize for the issue not being resolved, Steffie. We appreciate your feedback and encourage you to contact us directly so we can address your concerns.
Sears Home Services on 1750041193588
If the frig works, I would change my rating. He seemed unsure
Cheryl C,
Customer service response - Thank you for your feedback. Please know that we're here to ensure your fridge works perfectly, and we hope to resolve any uncertainties you've experienced.
Sears Home Services on 1718932878580
