2828 N Broadway Reviews

Not impressed with the technician or level of knowledge the technician shared. I paid $85.00 to learn how substandard the services I paid for, actually was? NOTE: It has been 3 weeks now, that my AC has not been working. The ambient temperature has warmed my house to be ABOVE 90°F. Living conditions are horrible. I had to send my kids to stay with their mother. Relocate my cats. And throw away more than $200.00 in perishable foods and foods. The first visit of the HVAC technician directed me to "call an electrician, because it isn't the AC unit (HVAC technician)." So I had to pay another $85.00 to have a "certified Electrician" to troubleshoot the fault. Upon the diagnostic checks of the Electrician, he was able to prove and confirm that "the fault is not the wiring. It's in the AC." If you ask me, I should have never for the "Choice Home Warranty" to begin with. They were not very helpful and tried to tell me that my "Warranty will not cover the damages reported by the HVAC technician. Because power surges are NOT covered as standard wear and tear." But yet the device has NO didn't of a power surge. There is no charing that would indicate insulation burns that area most common with a power surge. No smell of "electrical burning" or "Class (CHARLIE) C fire." No signs of arcing from electrical charges that are common to a power surge of this magnitude. The technician didn't provide adequate proof that would be considered "EMPIRICAL DATA" in the form of multimeter readings. So how did the HVAC TECHNICIAN determine the "compressor was damaged from a power surge?"

Didn’t take the box with him that the part came in! Left it in my garage! Picture below!

Called on a Friday..had an appt for the following Monday...only to find out the technician rescheduled with no notice, probably because they had all my information wrong, but scheduled it out till this coming Thursday.. couldn't wait that long to get my dryer fixed..called another company and they came out 4hrs later!

Awful ! Didn’t try it while he was here. Still won’t work !!!! I need a repair guy back here asap. I have been without a washer for 2 WEEKS

Sears Home Services has canceled the last 4 appointments to fix my refrigerator. This has been going on for over a month.

Very rude 😒

The fridge is still not working. I need a solution please

I paid $129.00 for them to come do a diagnostics on my ice maker in my Frigidaire. He was here for 3 minutes and He told me it was the motor in the ice maker. It was not that. I bought the part and put it in and it’s been in for 3days and still no water getting into the ice tray to make the ice. And there AI system is pathetic. No way to call and talk to an actual person and get anything figured out.. they just want me to pay another $129.00 for another service call. I’m not happy with sears at all.

Didn’t evacuate the problem adequately. Didn’t test the repair because the water lines were not connected to the machine, though they were sitting on the counter next to it. Didnt fix the problem. Now I have to go even longer without a washer.

Did not complete the work