2828 N Broadway Reviews

I only give them one star because I had to. I would not even give them that. Our washer stopped working on Sunday, and that afternoon we scheduled an appointment to repair it with Sears Appliance Repair to come out Tuesday between 1 and 5. On Monday they called to confirm our Tuesday appointment. I rearranged my entire day, and took off work to be home for the repair. At 4:00 we called to confirm they were coming as no one had shown up. We were told it would now be between 4:30 and 6:30. Around 5:00 we received an automated TEXT that our appointment had been rescheduled for the next day. They couldn’t even call us to tell us that. We could not take off another day of work. So we got stuck with a washer not working and a pile of laundry. I will never call these people again. Don’t count on them to actually show up.

Scheduled my appointment and took the entire day off work (was given a 9 hour window between 8-5). After waiting the entire day, I received a text that my appointment was rescheduled between 8-5 the next day. Terrible service. Do not use these people.

Terrible service. Won’t schedule sooner than 1 week out & then keep changing appointment. When they finally show up they don’t have the parts. Waited 2 months for them to finally bring parts & then still didn’t fix washer.

Horrible service without repairing the problem but an almost 200$. It’s not a local company and the call center is a horrific phone tree outsourced to another country.

I was charged $300 for less than 30 minutes of “labor” during 2 visits from your techs and an additional $200 for parts that did not fix the refrigerator. I ended up having to make 3 calls to customer service before I got to the point of sending the parts back for credit. Stay away from Sears home repair service like the plague.

Had the technician come today and put the “part” we ordered just for it not work, labor is a lot itself ($) and they treat it like they can do a bad job and not fix it. & told us we have to schedule another appt for next week like (do they not understand we need our washer fixed asap). Not only that but if it’s another issue (which they should’ve found) they want to charge us a new amount. NO NO! they better fix it the second time.

You literally cannot get a hold of anybody that's in the United States that can help you. Sears came out to repair my refrigerator and parts were on back order. I literally found the parts online as soon as I looked and ordered it at literally 90% cheaper than what they were trying to charge me. Then it took them another month to get out here. After I told them I had the part they would not come and I could not get a hold of anybody to actually get the tech to come back. Our refrigerator was down over 6 weeks even though the parts were sitting here for 5 weeks. After they finally located the parts that I had already purchased myself, they sent a tech 2 weeks later. There is literally no tech support or anybody that can help you All calls are directed overseas and they have no way of reaching someone in the United States to explain what's going on. They can only send emails. Complete runaround lied to constantly. Pretty terrible service really. They literally replied with a generic response and a phone number that directs you overseas. Good job Sears. ::sarcasm::

I had to leave for emergency. My husband was working in the field behind the house; he farms. I got a text that service would be there in 20-25 minutes. Then he was there much sooner, texting me that he was at the front door at 3:15. I called my husband; he was at the other end of the field and immediately drove to the house to find service gone. I called and left a message then texted him to come back. He said I would have to reschedule. Sears service had already canceled on me twice before after my waiting much of the day at home. I was disappointed. He said he waited over 15 minutes, but that doesn't mesh with the times on my texts. Very dissatisfied.

This company had to come to my house 4 times to complete the repair of my washer. I waited almost 2 months. The first tech ordered 2 parts to be delivered to my house. One came quickly and the other took 6 weeks. It apparently ended up in Florida somehow. Not sure why a part would take 6 weeks to get delivered. The tech returned twice to do the repair, but since the parts didn't arrive, he had to leave. On the day of my fourth appointment, the tech didn't show at all. Totally inexcusable. Finally, Pedro, who was quite nice, finished the repair. Not at all satisfied with this company.