2828 N Broadway Reviews

Mitchell came out to look at our dryer and without opening the dryer up told us the start button needed replaced. He said it would be cheaper for us to buy the part and fix it ourselves. So we ordered the part. But when we opened the dryer to fix it ourselves, the plastic piece that holds the start button was broken off and now our new start button has nothing holding it into place, meaning our dryer still doesn’t work. Wasted nearly $200 just for us to have to call another repair service or get a new dryer altogether. If he would have just opened the dryer he could have see that the actual part was not broken and gave us a better idea of how to proceed

He was 5 hours late. While I’m sure it was poor scheduling by the company and not the techs fault. We took of work expecting the tech 8-12. Ended up showing after 5pm.

(Translated by Google) Your website claims you're professionals at repairing refrigerators and other brands. I was waiting for you to repair my True brand commercial refrigerator, and in the end, you called to cancel because you either don't know how or can't do that job. It's a shame that you claim to be professionals and have the best technicians, when in the end, you cancel the appointment on the spot. (Original) En tu sitios web dicen que son profesionales en arreglar refrigeradores, y más marcas estuve esperando para que arreglaran mi refrigerador comercial de la marca True y a final de cuentas, me llamaron diciendo que cancelarían porque ese trabajo no lo saben o no lo pueden hacer es lamentable, que se pongan que son profesionales, Y que tienen los mejores técnicos, cuando al final de cuentas, te cancelan la cita en el momento

He "fixed" the ac by trying to simply replace a capacitor. It went out 4 hours after he left and I was never able to get hold of someone to come back out. Did he even test the motor? Poor service.

I didn’t sign off on pre existing condition but one was listed how does that happen? Spent all day waiting on repair until 3:55 PM time for arrival kept changing I asked Michael for paperwork he said would be emailed to me after his report. It was in several messages.

After 2 repairs LG mircowave is still not fixed. It gets EXTREMELY hot and over heats. Not repairmans fault. Something MAJOR is wrong with mircowave. The schedule service is terrible date and time is set at 8am to 5pm and then nobody shows up after you waited ALL day. This happened twice before they showed up.

Sears did a terrible job with a work order. I requested service for Tuesday and had a confirmation for my repair. The window was from 8am - 5pm which is just terrible time management on their end. Sears never showed up on Tuesday. I just got an "We are sorry we couldn't make it today." I called and requested confirmation that Sears would actually show up on the next appt. When talking with their team, they could not confirm that someone would show up. They said if no tech is available, they will reschedule. Long story short, you book a day and just hope someone can show up but they are never sure if someone will actually show up or not. Terrible customer service. Terrible labor management. Will not use again!

Absolute disaster. Please use anybody else. Both technicians who came out were very nice. However, we were required to order a part. Our next appointment was canceled at the last minute and the next day they no called no showed.. After taking three days off of work, the guy finally shows and the part is incorrect and wants us to buy a new part after we already paid 500$… ridiculous. Talking to a real representative was next to impossible..

Sears was horrid to deal with. The technician that came was great but the company is terrible. I verified that I had received the part that was needed 4 times and they more or less said that I couldn't have because it didn't show in their system. Maybe it's just me but it certainly appeared to me that they thought I wasn't being honest. I hope I never have to deal with them again.