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3231 Chicago Rd Reviews
Read reviews from customers who used our services at 3231 Chicago Rd
Total reviews
627
Average Rating
4.5/5
Lj W,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1773879774336
Kyle M,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1773623883632
Mary K,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1773015906238
I was offered a generic part that saved a good chunk of money off the cost. I appreciate the cost savings options being presented.
Natalea R,
Customer service response - Thank you for the 5-star review, Natalea! We're pleased to hear that you appreciated the cost-saving options we provided.
Sears Home Services on 1773015659540
Marshall was amazing! He did a fantastic job!
Sean H,
Customer service response - Thank you for the 5-star review, Sean! We're pleased to hear that Marshall did an amazing job.
Sears Home Services on 1773015659513
Patrick K,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1772670389547
Michelle W,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1772584827608
Very,nice and great service. Very knowlegable.
Regina K,
Customer service response - Thank you for the 5-star review, Regina! We're pleased to hear that you found our service nice and knowledgeable.
Sears Home Services on 1772584459646
Our kitchenaid dishwasher needed repair. It was under warranty - having bought it only 2yrs ago from Lowe’s. The service technician diagnosed a faulty motor and told me that the new motor will be shipped to our address. Friday morning I got an automated message that the motor was delivered and they will come to replace it. I could not find the motor. I called Sears Appliance Repair and there was simply an AI agent who told me to also look under the bushes and the backyard in case the motor was left there. There was no way to reach a live agent and no tracking number for the parts. I spent several hours trying to locate the motor, talk to service agent or seek answers from Lowe’s. No one helped. To add to this frustration, they kept moving my appointment by 30 min and the automated messages kept coming till the end of the day and then they simply said - the appointment was moved to Monday. All week and into the weekend I did dishes for my family of five - very elderly parents (97 and 99yr old), a disabled daughter and my husband at work. Finally on Monday morning when the technician came, he said that the motor was delivered to them and he fixed the dishwasher. The Technician was excellent, efficient, knowledgeable and very helpful. He made all the problems right.
Amita R,
Customer service response - Thank you for the 5-star review, Amita! We're pleased to hear that our technician was excellent and resolved the issue efficiently, despite the initial challenges with the motor delivery.
Sears Home Services on 1772584489060
Great he was very knowledgeable.
Barbara N,
Customer service response - Thank you for the 5-star review, Barbara! We're pleased to hear that you found our service great.
Sears Home Services on 1772496127163
