Appointment Lookup
802-552-4364
3231 Chicago Rd Reviews
Read reviews from customers who used our services at 3231 Chicago Rd
Total reviews
633
Average Rating
4.5/5
Theresa D,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1732690087772
The first man, did not help my refrigerator to get cold. Deman was good,
Mary G,
Customer service response - We apologize for the initial experience you had, but we're glad to hear Deman could assist effectively. Thank you for your feedback.
Sears Home Services on 1718935289657
Good
Neil R,
Customer service response - Thank you for your review, we're happy to know you found our service good.
Sears Home Services on 1717401872402
ronald W,
Customer service response - Thank you for the 4-star rating, ronald! We're pleased to hear that you had a positive experience with our Sears Appliance Repair service. If there's anything specific that we can do to enhance your experience, please reach out to us. We appreciate your support and look forward to serving you again soon.
Sears Home Services on 1706151100519
Mr. James was swift , knowledgeable & courteous!
Veronica D,
Customer service response - Thank you for taking the time to leave a review. We appreciate your positive feedback about Mr. James and are glad to hear that he provided you with swift, knowledgeable, and courteous service.
Sears Home Services on 1705563816569
Good a thorough diagnosis. He did research however he was told the part was not available due to age of the furnace. Sears Home warranty. Want me to find a provider to find the part to get it repaired and submit the bill to them and they’ll decide whether they’re going to reimburse me. That’s what I pay them to do with the home warranty service. This is not fair. In the past if they couldn’t repair it, then they would replace it. This is shady..
M B,
Tech was great. Scheduling was horrible. They scheduled me from 8-5 on a Friday and then at 2pm canceled the appt. Then I was rescheduled for Mon again 8-5 and was again canceled because the parts that were showing as delivered were never delivered. Had to get rescheduled a third time. Who gives a window of 8-5? The whole entire day?
Aisha,
Customer service response - We're glad to hear the tech was great, Aisha. We apologize for the scheduling issues and appreciate your feedback to help us improve our process.
Sears Home Services on 1765507749940
I was happy that Pedro was able to get my old dryer working again, but what I didn't like to hear from him and the Sears phone sales person was that I really should think about paying $47 per month for extended insurance on my 28 year old washer and dryer. By doing this I could save $100, but if added up over the course of a year, I would lose $564 dollars. I don't like hard sells from maintenance people or phone sales people and I am pretty sure no one else does either! I have never had a Sears repair center stoop to these levels in the past and I would appreciate it if they would not do it in the future.
Dave D,
Customer service response - Thank you for your feedback, Dave. We're glad Pedro could get your dryer working again, and we apologize for any discomfort caused by the sales approach.
Sears Home Services on 1725928410661
I had a few issues with Sears Home repair. The technician was great but customer service was lacking. I do not think I will use them again.
MARINA T,
Customer service response - Thank you for your feedback, and I'm sorry to hear that our customer service did not meet your expectations. We appreciate your compliment to our technician and will work on improving our customer service.
Sears Home Services on 1718675423495
Disappointed in result
beverly B,
