3231 Chicago Rd Reviews

Tech was great. Scheduling was horrible. They scheduled me from 8-5 on a Friday and then at 2pm canceled the appt. Then I was rescheduled for Mon again 8-5 and was again canceled because the parts that were showing as delivered were never delivered. Had to get rescheduled a third time. Who gives a window of 8-5? The whole entire day?

I was happy that Pedro was able to get my old dryer working again, but what I didn't like to hear from him and the Sears phone sales person was that I really should think about paying $47 per month for extended insurance on my 28 year old washer and dryer. By doing this I could save $100, but if added up over the course of a year, I would lose $564 dollars. I don't like hard sells from maintenance people or phone sales people and I am pretty sure no one else does either! I have never had a Sears repair center stoop to these levels in the past and I would appreciate it if they would not do it in the future.

I had a few issues with Sears Home repair. The technician was great but customer service was lacking. I do not think I will use them again.

Disappointed in result

My repair went well and dryer was fixed. The low rating is because you use AI for customer service. The only real person I spoke with was my technician. I received 12 emails on the day of service including 1 that notified me that my technician was very busy and I would have a wait which would have been fine except he was already here and gone when I received that one. I also received multiple texts the day of service- again most of them came after my technician had already left. I feel like if you are going to use AI for customer service related things, be sure the program is not obnoxious for your client. This may be enough that I will not use Sears again

I pay a monthly service fee and a per incident fee. After two visits and products delivered and put on my machine. I still had to go to home depot and purchase a piece so that the new pieces would fit. This process is less than satisfactory. I pay for a service for a piece of mind that my problems will be solved. Unfortunately this is not what happened.

My fridge has not been fixed. It's been 6 hours and still warm.

Unfortunately my refrigerator wasn't repaired. I'll have to schedule a third appointment.

He was very rude.

Took off work to wait for the dryer to be repaired. Sears canceled and wants to reschedule for the next day. You can’t trust them to show up. Plus their diagnostic fee is $100 higher than other 5 star repair services. I cancelled the service with Sears and went with a local repair guy who owns his own company. Less than $165 dollars and the dryer was fixed. Sears estimated the repair was going to cost around $385. This isn’t your reputable Sears store. Look elsewhere.