3231 Chicago Rd Reviews

If I could give ZERO stars - I would! To start - tech didn’t show up on the day we were originally scheduled. Then showed up at the end of the second day. Wish my fiance would have just went to work both days & NOT MISSED 2 DAYS PAY! When he was there, he ignored the fault code on our washer/dryer combo. Ran a <5 min text to see if it got up to drying temp (with zero wet clothes in it or anything at all - for that matter) then said nothing was wrong with it. Yet, it takes 10+ HOURS to dry a regular load! We completely clean it before every load. Not just the lint trap, the drain as well. Ridiculous. The tech then said, “There have been a lot of people with same problem with this washer/dryer combo. I just recommend buying a dryer and only using this unit as a washer.” WELL THE WHOLE REASON WE SPENT DOUBLE ON THE UNIT WAS SO WE DIDN'T HAVE 2 SEPARATE UNITS!! IF LG WANTS TO SELL IT AS BOTH, IT NEEDS TO OPERATE AS BOTH. OTHERWISE ITS FALSE ADVERTISING, THE UNIT DOESN’T OPERATE AS ADVERTISED. THERE IS NO FIX FOR IT & OUR MONEY NEEDS REFUNDED. In summary of our appointment, all the tech was able to come to conclusion on was that our LG washer/dryer combo had a bad hose. That was ordered and received a couple days later, yet our follow up app. - to actually fix it - was scheduled a month later by the tech. Our day came - and they rescheduled it, yet again, but this time a whole week later. So the new day came, I got disconnected from him due to my cell service, since I work in the middle of nowhere currently. I called back. No response. Had my fiance call - no response! He never showed up either - because she was home waiting! She yet again, left work early that day. More money lost. Absolutely horrible service! Thank god I have an extended warranty through Geek Squad. I don’t care if the hose is fixed anymore. We don’t want the unit at all. It doesn’t work. It never will. We want a refund so we can ACTUALLY GO GET A WASHER & DRYER THAT WORKS. 10/10 times will NEVER recommend the unit OR service to ANYONE!

Poor service! Didn’t fix!!! Was charged for coming out, but didn’t attempt to fix. All I heard was excuses for traveling to my location. Most time wasted sitting in the van.bad customer service from sears and wouldn’t never hire Sears to come out again! No Thank You!!! Hired someone the next day that came out and fixed and the issue and it wasn’t what this tech stated! It was very simple.

Pricing not explained. Left dryer vent disconnected from wall

Made an appointment and no one showed up or called. I WILL NEVER USE SEARS AGAIN!!!

The problem was not resolved. I’m still on the process of getting the leak taken care of. Not happy

Appointment was rescheduled six times.even after we had received the parts; All communication is via AI took three calls to speak with a live person. Our washer model was listed incorrectly, we are requesting our$100 deductible be refunded. Thanks!

Worst experience ever technician very unprofessional and rude. Dryer still not fixed after 5 rescheduled appointments. Customer service gives you the run around entire company unprofessional

No one showed up . I waited all day , waisted my day , I’m very disappointed. And I receive text messages that the technician is on his way, but he never came. I will call corporate asap .

ZERO STARS!! On July 7 my washer became disabled and stopped working.I was assigned Sears appliance repair through my home warranty.On July 11 a technician came out and barely touched the machine and stated I need a new drain pump.He scheduled an appointment for the following Saturday.After four cancellations on their end final a tech came out.However the issue still persists.At this point it seems as if this is a scam!!!I have waited for almost a month and still no results

The technician had the worst attitude, I’m not sure if it was because his day was coming to an end but he was very rude