3231 Chicago Rd Reviews

The technician was very efficient and knowledgeable of his job. He was in and out fixing my air conditioning problem. But nevertheless, the company updates and alerts of the timeframe of service Were very poor.

He was very professional but because he's with Sears they don't work on Combined heating an cooling units

The technician charged me to look at my dryer then said we don't service that brand. They knew the brand ahead of time because when I scheduled the appointment they asked for a picture of the make, model etc, which I provided. I paid over $100 for him to tell me "sorry we don't service that brand". That's extremely unprofessional & a waste of my time & money. I waited 1 week for him to come after they canceled on me the day of the original appointment. Which I wasn't even upset about but in that time, I could have found someone who does work on this brand. Highly disappointed. Do not recommend.

Sears sent out a technician named Mohammed the 1st Dayi. I told him to give me 5min. He immediately walked to his truck and drove off without saying anything. He never came back. I kept calling his number and left messages but he never responded. So the next day I called Choice back and told them what happened. Choice said they would put the order back in and tell Sears to send a different tech but it would take another 24hrs for me to get a different tech. I said ok. I called sears and the automated machine said my tech would arrive between 221 and 351 today. So I Waited All day again and No one showed up. So I called Choice again. The man told me I missed my appointment. I said what appointment no one never showed. He said a tech named Muhammad said he came at 11 today. I told him he was a liar Mohammed or no other tech showed up at my home and also You said they were going to send someone different anyway why would they send that liar back out so he rescheduled again. Now I’m looking through my emails and see it saying that I had service done on my air condition. No one has been to my house. No service has been done on my air condition. This is the worst service I have ever experienced! I don’t know what’s going on, but I’m paying every month so I want them to take care of this problem and right now they get a big fat zero bad bad poor service!! 0 0 0 0 0 Also I Never received a text nor a call

Is not fix yet im ask to whait is not fix noting yet

The technician did not service me, he just left.

Dissatisfied with the technician had me waiting all day the called me at 7:40 pm saying he's tired he's going home been working all day call and get a new claim SMH POOR SERVICE

Had two different technicians within two different visits. Had to pay twice for the same problem and my problem still has not been fixed. ☹️😖

I absolutely was not pleased with my service visit today. The technician was completely rude and condescending. First he comes in and tells me he didn't have a quote to give then he gives me a quote but shows no proof or breakdown of it. When I ask again to see the breakdown he gets annoyed, huffing and puffing like it's going out of his way. He doesn't show me what's wrong with the air conditioning unit. He just wanted me to take his word for it. When I finally get the estimate, he passes me his phone to look then says " the parts store is closed so it might be 100 more or less who knows". Then proceeds to grab the phone and pull up the signature page for me to sign when I never agreed to do the work. Let's not forget the two times he walked in my house without knocking first. I could no longer put up with his attitude and unprofessional behavior. Not sure if it was because I'm a female or if it's just in his nature to be rude. I paid him for what he did do, which I question that but asked him to leave. I've never had this experience before from Sears or any other company.

Never showed up! Big joke!