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3231 Chicago Rd Reviews
Read reviews from customers who used our services at 3231 Chicago Rd
Total reviews
632
Average Rating
4.5/5
Very,nice and great service. Very knowlegable.
Regina K,
Customer service response - Thank you for the 5-star review, Regina! We're pleased to hear that you found our service nice and knowledgeable.
Sears Home Services on 1772584459646
Our kitchenaid dishwasher needed repair. It was under warranty - having bought it only 2yrs ago from Lowe’s. The service technician diagnosed a faulty motor and told me that the new motor will be shipped to our address. Friday morning I got an automated message that the motor was delivered and they will come to replace it. I could not find the motor. I called Sears Appliance Repair and there was simply an AI agent who told me to also look under the bushes and the backyard in case the motor was left there. There was no way to reach a live agent and no tracking number for the parts. I spent several hours trying to locate the motor, talk to service agent or seek answers from Lowe’s. No one helped. To add to this frustration, they kept moving my appointment by 30 min and the automated messages kept coming till the end of the day and then they simply said - the appointment was moved to Monday. All week and into the weekend I did dishes for my family of five - very elderly parents (97 and 99yr old), a disabled daughter and my husband at work. Finally on Monday morning when the technician came, he said that the motor was delivered to them and he fixed the dishwasher. The Technician was excellent, efficient, knowledgeable and very helpful. He made all the problems right.
Amita R,
Customer service response - Thank you for the 5-star review, Amita! We're pleased to hear that our technician was excellent and resolved the issue efficiently, despite the initial challenges with the motor delivery.
Sears Home Services on 1772584489060
Great he was very knowledgeable.
Barbara N,
Customer service response - Thank you for the 5-star review, Barbara! We're pleased to hear that you found our service great.
Sears Home Services on 1772496127163
Donyelle D,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1772496328766
Marshall is a great repairman. He is very knowledgeable about the job. He explained as he go and also had good conversation. I will recommend him to any service. He has to Wright attitude and Wright state of mind. He fixed my problem. And also did extra things that he didn't have to do. I had a dead squirrel in my furnace. And he found it and clean it out. With no problem Any other service person would have never done that. He's a special type of guy. Thanks Marshall my houses is now warm again.
chitwonego M,
Customer service response - Thank you for the 5-star review! We're pleased to hear that Marshall provided knowledgeable and thorough service, going above and beyond to ensure your home is warm again.
Sears Home Services on 1772419702535
Reginald P,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1771980113893
Efficient knowledgeable and courteous.
Marguerite H,
Customer service response - Thank you for the 5-star review, Marguerite! We're pleased to hear that our team was efficient, knowledgeable, and courteous.
Sears Home Services on 1771370813708
z B,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1771288697977
Nathan did a great job on my furnace once he was able to get the parts.
Juanita S,
Customer service response - Thank you for the 5-star review, Juanita! We're pleased to hear that Nathan did a great job on your furnace once the parts were available.
Sears Home Services on 1771288500036
Dishwasher failed the tech did a fantastic job finding the issue.... he was very respectful...
J W,
Customer service response - Thank you for the 5-star review! We're pleased to hear that our technician did a great job finding the issue and was respectful.
Sears Home Services on 1771288539214
