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3231 Chicago Rd Reviews
Read reviews from customers who used our services at 3231 Chicago Rd
Total reviews
632
Average Rating
4.5/5
I couldn't find this place. I live locally so I went to check things out for myself. Did Google directions and saw nothing with company sinage nor any match for this place of business?
Lisa B,
Customer service response - We apologize for the trouble you've faced, Lisa. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1743642572907
Christopher R,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1742254802078
Sears home services should tell from the beginning that THE SERVICE CHARGE IS $299 even if the call lasts 30 min plus cost of part which you expect to be high, but $299 for the call???
Louis A,
Customer service response - We apologize for the trouble you've faced, Louis. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1739489323483
never showed up. dishonored company
Lucinda H,
Customer service response - We apologize for the trouble you've faced, Lucinda. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1737935123204
I would give no stars if that was an option. Didn't put the equipment back together left screws out of the flame spreader and bottom of oven. When I mentioned that he didn't replace the screws he said they were not necessary. If they were not necessary the screws would not have been in there in the first place. This guy is incompetent
april T,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1734274878212
She was not knowledgeable in diagnosting the problem. She needs retraining she could of fixed the problem if she got on her knees and looked in the drain she would of seen the blockage and removed it and the problem would of been solved and no need to order drain pump or schedule another tech to come out to fix the issue and now issue a refund of over $200.
Felicia R,
Customer service response - We're really sorry to hear about your experience, Felicia. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1731824557621
Do not purchase GE products !!!!!!
Barb L,
Customer service response - We apologize for the trouble you've faced, Barb. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1730262618213
Lashonda B,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1729432071150
During my setting up for the Sears repair, I was transferred to the dept. that asked questions concerning what was wrong with my appliance, along with the serial Number and, appliance number. After giving you this information, I was told, it’s needed, for the technician to bring the necessary parts, to fix my appliance. While conversating with the technician, I was told the appliance could not be repaired because the needed part is no longer available, I asked didn’t you know that before you came? He said, all he was told, was my appliance wasn’t getting cold? That was much less than what I informed them of!! So, my information I discussed with the company, wasn’t shared with the technician. The purpose for sending tech. out was to have me pay, for his coming out. Because you knew the part wasn’t available, from my initial call. “VERY POOR BUSINESS SERVICE ”, or simply put “UNACCEPTABLE SERVICE”!!
Nancy P,
Customer service response - We apologize for the trouble you've faced, Nancy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1728801748062
Have had tech out to my house a total 8 times, starting in June of this year. They have replaced the inside of the fridge 2 times over and the most recent time the tech was supposed to come out the tech no call no showed. Good luck with customer service took us 4 hours to finally get a hold of the "Loyalty Team" whom attempted to facilitate a resolution. The resolution ..is me calling tomorrow to schedule another appointment with fulfillment. There is no email or US based phone number to call no accountability. So do yourself a favor and dont purchase the home warranty save yourself the headache.
Cortney B,
Customer service response - We apologize for the trouble you've faced, Cortney. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727837137342
