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802-552-4364
3231 Chicago Rd Reviews
Read reviews from customers who used our services at 3231 Chicago Rd
Total reviews
632
Average Rating
4.5/5
Clinton B,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1727751215512
I never heard back. The claim was dropped and honestly I don't know who is at fault but my air conditioner isn't repaired or replaced. I can't give a good rating. I'm just in disbelief that is wasn't worth a follow up.
Margaret S,
Customer service response - We apologize for the trouble you've faced, Margaret. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727322209901
If I could give this technician zero stars, I would! He was rude and condescending. This was the second time he came to fix the same appliance. He took payment and left without completing the service because I couldn't answer the questions he had about the function of my furnace and a/c.
Roshelle J,
Customer service response - We apologize for the trouble you've faced, Roshelle. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1726454623178
Not sure if it was the technician, his work or the parts but this morning the fridge is not cold everything is melted and water everywhere...need sears to come back out and check the fridge
Jose S,
Customer service response - We apologize for the trouble you've faced, Jose. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725498999672
I don't know what the hell kind of scam you're running there. I called to get my refrigerator repaired and I was transferred to someone trying to sell me a medical alert bracelet because it's on special today. Get your s*** together.
Gerard M,
Customer service response - We apologize for the trouble you've faced, Gerard. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1723689298071
I am extremely unhappy with Sears Home Services. My original work order is from 7/9 and my dishwasher is still not fixed. I have had 5 appointments and on multiple occasions the appointments were rescheduled because the parts needed for the job were not ordered/received. I finally received all of the parts and the technician did not show up for the scheduled time, yet I received a notification he was at my home and then my service was complete. When I call the Sears number every person I speak to claims to be a supervisor who can resolve my issue, yet the only thing they can do is reschedule the appointment. Horrible experience
Natalie H,
Customer service response - We apologize for the trouble you've faced, Natalie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1723517534391
Error lights still on
Andrea M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720771345609
The technician Sears sent out would not even touch our front load washing machine. He poked at the rubber gasket with his pen and then went on to tell us we were lucky we did not have multiple health problems because of the mold that front load machines tend to harbor. He never diagnosed a problem. Said he was not about to open the machine and deal with what may be a lot of mold on the hoses. Told us to go out and buy another washer and to make sure it was not a front load washer. What a waste of a service call. I want my money back!
Jacque P,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720149715558
shayla B,
Customer service response - Hi shayla, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1720016592848
Nothing wrong with techs, they do their job. Scheduling om the other hand is awful. I missed 2 days of work due to scheduling. First time they did not show up at all. 2nd time I was told around 11am, too late to get to work then. It was rescheduled but I couldn't take a 3rd day off work so I figured out how to fix it myself. Get your scheduling act together!
Jeffrey H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719548300327
