Appointment Lookup
802-552-4364
3231 Chicago Rd Reviews
Read reviews from customers who used our services at 3231 Chicago Rd
Total reviews
646
Average Rating
4.5/5
The service technician was rude and very unprofessional. Not to mention he was not prepared to complete the job. This was a terrible customer experience.
Richard P,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1747790063504
The technician offered me the “Sears price” of over $500 to fix the freezer. He told me the under the table charge would $200 on top of $125 service call. I googled the part and was able to order a new one for $31 including tax and shipping. I paid the $125 & happily would paid an extra $50 to install the $31 part, which would have taken 5 minutes. Complete rip off.
rich M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1747185078282
tech monte that fixed my washer I give him 5 stars knew what to do and executed it In a timely matter , but the overall service as far as the ai bs I had to deal with on the phone ,and the time it took to get here to actually fix it ,parts ect would not recommend for anyone
Steven B,
Customer service response - We apologize for the trouble you've faced, Steven. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1746399756794
Unbelievable the number i received doesn't go through to customer service. The tech is had was such in a hurry and couldn't believe he was checking a repair on a 10yr old washer. Made me sign papers, no clue what I was signing no paper work to show what he did. 10min of his time said he couldn't give me a diagnostic because apparently my washer inlet valve isn't on it. And that's what he thought it my be. Said 600 to repair quote do you really want me to fix this you can get a new one. I'm sorry but take my 129 dollars for bull crap service. I thought Sears was more honorable than this. I would have wrote this sooner since service date was April 15 2025 but I had another surgery I was preparing for. Thanks for nothing.
Cheryl B,
Customer service response - We apologize for the trouble you've faced, Cheryl. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1746145031996
I couldn't find this place. I live locally so I went to check things out for myself. Did Google directions and saw nothing with company sinage nor any match for this place of business?
Lisa B,
Customer service response - We apologize for the trouble you've faced, Lisa. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1743642572907
Christopher R,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1742254802078
Sears home services should tell from the beginning that THE SERVICE CHARGE IS $299 even if the call lasts 30 min plus cost of part which you expect to be high, but $299 for the call???
Louis A,
Customer service response - We apologize for the trouble you've faced, Louis. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1739489323483
never showed up. dishonored company
Lucinda H,
Customer service response - We apologize for the trouble you've faced, Lucinda. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1737935123204
I would give no stars if that was an option. Didn't put the equipment back together left screws out of the flame spreader and bottom of oven. When I mentioned that he didn't replace the screws he said they were not necessary. If they were not necessary the screws would not have been in there in the first place. This guy is incompetent
april T,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1734274878212
She was not knowledgeable in diagnosting the problem. She needs retraining she could of fixed the problem if she got on her knees and looked in the drain she would of seen the blockage and removed it and the problem would of been solved and no need to order drain pump or schedule another tech to come out to fix the issue and now issue a refund of over $200.
Felicia R,
Customer service response - We're really sorry to hear about your experience, Felicia. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1731824557621
