3231 Chicago Rd Reviews

Do not purchase GE products !!!!!!

During my setting up for the Sears repair, I was transferred to the dept. that asked questions concerning what was wrong with my appliance, along with the serial Number and, appliance number. After giving you this information, I was told, it’s needed, for the technician to bring the necessary parts, to fix my appliance. While conversating with the technician, I was told the appliance could not be repaired because the needed part is no longer available, I asked didn’t you know that before you came? He said, all he was told, was my appliance wasn’t getting cold? That was much less than what I informed them of!! So, my information I discussed with the company, wasn’t shared with the technician. The purpose for sending tech. out was to have me pay, for his coming out. Because you knew the part wasn’t available, from my initial call. “VERY POOR BUSINESS SERVICE ”, or simply put “UNACCEPTABLE SERVICE”!!

Have had tech out to my house a total 8 times, starting in June of this year. They have replaced the inside of the fridge 2 times over and the most recent time the tech was supposed to come out the tech no call no showed. Good luck with customer service took us 4 hours to finally get a hold of the "Loyalty Team" whom attempted to facilitate a resolution. The resolution ..is me calling tomorrow to schedule another appointment with fulfillment. There is no email or US based phone number to call no accountability. So do yourself a favor and dont purchase the home warranty save yourself the headache.

I never heard back. The claim was dropped and honestly I don't know who is at fault but my air conditioner isn't repaired or replaced. I can't give a good rating. I'm just in disbelief that is wasn't worth a follow up.

If I could give this technician zero stars, I would! He was rude and condescending. This was the second time he came to fix the same appliance. He took payment and left without completing the service because I couldn't answer the questions he had about the function of my furnace and a/c.

Not sure if it was the technician, his work or the parts but this morning the fridge is not cold everything is melted and water everywhere...need sears to come back out and check the fridge

I don't know what the hell kind of scam you're running there. I called to get my refrigerator repaired and I was transferred to someone trying to sell me a medical alert bracelet because it's on special today. Get your s*** together.

I am extremely unhappy with Sears Home Services. My original work order is from 7/9 and my dishwasher is still not fixed. I have had 5 appointments and on multiple occasions the appointments were rescheduled because the parts needed for the job were not ordered/received. I finally received all of the parts and the technician did not show up for the scheduled time, yet I received a notification he was at my home and then my service was complete. When I call the Sears number every person I speak to claims to be a supervisor who can resolve my issue, yet the only thing they can do is reschedule the appointment. Horrible experience