Appointment Lookup
802-552-4364
3231 Chicago Rd Reviews
Read reviews from customers who used our services at 3231 Chicago Rd
Total reviews
646
Average Rating
4.5/5
Error lights still on
Andrea M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720771345609
The technician Sears sent out would not even touch our front load washing machine. He poked at the rubber gasket with his pen and then went on to tell us we were lucky we did not have multiple health problems because of the mold that front load machines tend to harbor. He never diagnosed a problem. Said he was not about to open the machine and deal with what may be a lot of mold on the hoses. Told us to go out and buy another washer and to make sure it was not a front load washer. What a waste of a service call. I want my money back!
Jacque P,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720149715558
shayla B,
Customer service response - Hi shayla, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1720016592848
Nothing wrong with techs, they do their job. Scheduling om the other hand is awful. I missed 2 days of work due to scheduling. First time they did not show up at all. 2nd time I was told around 11am, too late to get to work then. It was rescheduled but I couldn't take a 3rd day off work so I figured out how to fix it myself. Get your scheduling act together!
Jeffrey H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719548300327
Was suppose to call back .....never did. Couldn't get ahold of them. Found out home warrenty would not cover. So 2 weeks without a fridge!
Claudia S,
Customer service response - A big thank you, Claudia, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1719550610887
Service tech used almost a whole roll of my paper towels plus part of a roll of my shop towels and left out of here. Today this refrigerator is now warmer than the temperature in my house. that was the first time this time, which is the second time he was replaced the compressor obviously has a leak and now it is warmer than it was with the last compressor.
James G,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719376510323
If I could have given him "-100" I WOULD. This guy should be dealt with! His actions are unacceptable. HERE is what I sent my warranty co: This technician is a fraud! I will not accept this message because it was the tech that told my husband that we did not have to pay the service fee because CHW sent the wrong tech for the job. This claim required an electrician not an appliance tech. He walked in our home, went into the kitchen plugged up the microwave then agreed with my husband that we needed an electrician. He then got on the phone with CHW to let them know they put the claim in wrong and that we needed a corrected claim. He then went outside to his truck and wrote up a bunch of lies saying we "refused to pay the service fee"????? How dare he. I fully intend to file a claim with the corporate office and the BBB. This is unethical and fraudulent. He told a blatant lie and he should be reprimanded for it. My husband, myself and our grown son who was washing our car at the time, alI heard him tell my husband he did not owe HIM the service fee because we needed an electrician. I don't have a problem paying what I owe....IF I INDEED OWE! But this guy told my husband that he will have to pay the other tech whenever a new claim was filed. If this is not resolved I will take my business elsewhere after I file all necessary complaints regarding the handling of this claim.
Nana B,
The technician was great, no complaints. Choice Home Warranty and Sears were the worst. I waited for a month for the service to be completed on my ice maker. The parts had been here for weeks. I was given an appointment that got rescheduled just when it was time for the appointment. I am so disappointed and disgusted with both companies.
Darlene A,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718153840528
Technician asked for my signature as soon as he was done completing the service. I had to ask what was done before I provided my signature. Parts were replaced however the appliance is still not cooling. Bottom vent of the refrigerator was not put in correctly. See photo attached I will be calling the manufacturer to schedule someone else to come out.
Sara M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716884164438
The technician showed up very late. He did a botched up, unprofessional job on my dishwasher and did not replace the faulty wire. He told me that I needed a “ electrician “ to fix my dishwasher! The technician offered several different prices and only offered a 30 day warranty!! Whe I questioned him, he offered to undo the job and leave!!!! He was so UNPROFESSIONAL!!!’
Sunnette F,
Customer service response - Thank you for taking the time to bring this to our attention, Sunnette. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1716345918880
