3231 Chicago Rd Reviews

I had the misfortune of getting a contractor who assessed my garage claim which denied a repair under the warranty, but priced me $1,220 to "fix my garage problem"

Boiler was serviced today and is now not working. Tried several times to light the igniter with negative results. Also, the boiler was not cleaned/vacuumed and igniter is dirty/rusty.

I would not wish the experience I had on any individual. I was supposed to be serviced by technician, Rudy Y. My first visit from this technician was 9/23. When he came, the very first assessment that he made was the my washer would need to be rebuilt. Instead of rebuilding it, he put an actuator on the washer to fix the immediate problem. The washer began to act worse than it did before he came. We waited about 2 weeks to see if the washer would act any better. It didn't. We called our warranty provider back and they sent the same person back out to make an assessment. They sent Rudy back out 10/24. Upon his second assessment, ordered parts to be delivered and he determined that the rebuild will take place and rescheduled an appointment for 11/2. When he arrived 11/2, we were made aware that all parts had not arrived although he said that he shows it was and most likely had been stolen. Due to being at work, my wife facilitated the transaction and from what I understand, he began to be a little rude not understand that we've been waiting since September to have this done. He supposedly ordered the parts, and rescheduled the appointment without notifying us verbally (I found out through email). By the following Monday, 11/6, when I noticed that the parts had still not arrived, I called my warranty provider to contact the servicer to confirm what I should do. They said that if we had not received the package, then, it will most likely arrive with the technician. Today, the appointment was from 8-5 (which we were told we would be first due to the type of job it was and that he was close to our location). We didn't get a call until 1:28pm. When he called I had him speak with my wife. He basically acted as if ordering the part was on us when he claimed to be the one that would order for us. He was rude, over-talking, blame shifting, did not take ownership, and began to raise his voice forgetting we are the customer and the ones being inconvenienced. Unfortunately, we have yet to have out washer fixed and have not been able to use it properly in two months. When I called his manager, he would not answer. I will NEVER recommend this place to anyone unless you like wasting your time.

PLEASE RESCHEDULE THE AREPAIR APPOINTMENT FOR MY WASHER, THANKYOU VERY MUCH & HAVE A WONDERFULLY BLESSED HOLIDAY SEASON.