104 White Oaks Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Grandma J
Nice enough tech. However he did nothing to fix the noise our dish washer is making. The dishes do get clean but the noise it makes is horrendous and he said it was typical wear and tear. Wtheck!?!? 3 years and Sears is expecting us to put up with this noise an hour 2-3 times a day?!? That’s bad business! I bought this dishwasher because of the quietness.
Cooper
Technician named John came to replace a part on my dryer. He replaced the part and said he couldn’t connect the vent and it was now my problem. Pretty disappointing experience for $450
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on July 13, 2025
Angelo R
Do not hire these people. I'm out 450 dollars on a 1200 dollar washer. They just throw any old excuse of a fix out there.
Customer service response - We apologize for the trouble you've faced, Angelo. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 12, 2025
Ravivhandra J
First time nothing was done and we were told its operator error, problem continues and tech came back check and asked for a signature. When he was told we need to know what we were signing for he got agitated and said he can’t order parts till we sign. Third visit for repair was supposed to be today and it was rescheduled to Monday 10 mins before the appointment and tech never bothered to call.
Customer service response - Thank you for taking the time to bring this to our attention. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on July 19, 2024
Dannyl D
The technician was nice enough but the problem was not solved based on a technicality, a policy held by the extended warranty company. I am still without a washing machine.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 16, 2024
Shailen D
First time the technician (John) came to repair my non-cooling refrigerator, said the control board is bad and need to be ordered. After a week another technician came, said the Control board is fine, inverter board is bad and needs to be ordered. He then left saying I need to talk to Select Home Warranty Service as they will not approve the third visit. I am still hanging in here for 13 days now without a functioning refrigerator. If it was misdiagnosed the first time, it is Sears Appliance Repair responsibility to come and fix the issue without additional visit charges, after already incurred two visits. Very disappointing.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on February 08, 2024
Ronnie S
Very disrespectful, not focus on the job. Arguing with the customer. Set in the truck for 20 minutes before ringing the bell. Was band from my resident a year ago. Sent him back over and nothing has change. Start arguing with my wife and asking questions about items in my house that didn't pertain to the job. Didn't find a solution to the problem on my range. Almost had to call the police on him today. Sears put me in danger today, knowing I put a complaint on him, putting my family at risk !
