117 S Center St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Neal R
Customer service response - A big thank you, Neal, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on February 05, 2024
Steve W
I'll return just based on the tech. Professional, courteous, and explained what he was doing. 5 stars for Steven! Thank you! The feedback page Sears sends is broken, which is why the 4 star review.
Customer service response - Thank you for your feedback, Steve! We're glad to hear you had a positive experience with our technician. We apologize for the issue with the feedback page and appreciate your understanding.
Sears Home Services on March 30, 2025
Diana T
Technician was courteous but repair took several visits over 3 day period excluding 2day wkend. This resulted in 5 days without heat during a period of cold temps..
Customer service response - We apologize for the inconvenience and the delay in completing the repair, Diana. Thank you for your patience and for acknowledging the technician's courtesy.
Sears Home Services on February 04, 2025
Wanda T
I was very disappointed because I wasted my money on the service call. I should have known that it was not helpful when I was not even asked what brand or anything about the refrigerator. Nothing could be done to repair my ice maker, my options were useless. The technician was nice but it was truly a disappointment. It feels like a service call just to collect money, knowing that you’re not gonna fix anything
Customer service response - We apologize for the trouble you've faced, Wanda. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 30, 2025
Romero H
We had a brand new dishwasher installed in September. Since then we’ve had 5 service calls to repair the same issue…a leak from the front of the unit. We’ve been told that there has to be a certain amount of service calls before the dishwasher can be replaced…and we’ve exceeded that. Apparently it’s less expensive for the manufacturer to have someone come out 5 times to fix a leak on a brand new dishwasher than it is just to replace it. I highly recommend NOT using Sear lservice repair or GE for anything at all.
Customer service response - We apologize for the trouble you've faced, Romero. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on December 29, 2024
Glenn A
The replacement parts installed did not eliminate the problem of erratic temperature in operation of the oven. Apparently the parts are not compatible with the specifications for this oven.
Customer service response - We apologize for the trouble you've faced, Glenn. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 13, 2024
Tracy E
Technician was great. BUT prior to him had 2 techs come and 3 canceled service calls. Meaning I had to be home for 5 days. First tech mid-diagnosed roller replacement in my dryer. (The drum was actually cracked, he never bothered to open the dryer up.). So in the end, I had to replace the whole dryer. Spent hours on the phone trying to get called back and was THE most frustrating service experience in my life. Will never use Sears for appliance repair again. (Which is very disappointing because I actually worked at Sears in the Home Services division years ago!)
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on February 08, 2024
