117 S Center St Reviews

My washer is shaking worse that it did before I called for service. I am going on 2 weeks without a washer. And, still, no phone number to contact someone. :(

The person I spoke to wasn’t very helpful and would not refer my call to a supervisor. She was adamant that she was the only person I could talk to. She took 25 minutes to find out what the replacement amount would be. A very disappointing conversation, not what we usually get from Sears reps. We’ve been customers for 25 years and buy our appliances exclusively from Sears with the Master Protection Agreement. There was no consideration of this. She could have been more helpful and referred me to someone else. Also, her information contradicted the info I received from the Sears MPA rep I spoke to last week. Now I’m stuck.

We had a brand new dishwasher installed in September. Since then we’ve had 5 service calls to repair the same issue…a leak from the front of the unit. We’ve been told that there has to be a certain amount of service calls before the dishwasher can be replaced…and we’ve exceeded that. Apparently it’s less expensive for the manufacturer to have someone come out 5 times to fix a leak on a brand new dishwasher than it is just to replace it. I highly recommend NOT using Sear lservice repair or GE for anything at all.

The replacement parts installed did not eliminate the problem of erratic temperature in operation of the oven. Apparently the parts are not compatible with the specifications for this oven.

Technician was great. BUT prior to him had 2 techs come and 3 canceled service calls. Meaning I had to be home for 5 days. First tech mid-diagnosed roller replacement in my dryer. (The drum was actually cracked, he never bothered to open the dryer up.). So in the end, I had to replace the whole dryer. Spent hours on the phone trying to get called back and was THE most frustrating service experience in my life. Will never use Sears for appliance repair again. (Which is very disappointing because I actually worked at Sears in the Home Services division years ago!)