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1801 Normantown Road Reviews
Read reviews from customers who used our services at 1801 Normantown Road
Total reviews
189
Average Rating
4.4/5
Technician was great and able to repair in no time. The problem was it was repaired by them a few months ago, the part installed loosened. They took no accounting for this. They did lose a customer today.
Fred S,
Customer service response - We apologize for the inconvenience and thank you for bringing this to our attention. We aim to provide long-lasting solutions and regret that we fell short of this expectation.
Sears Home Services on 1723001770265
Armando the 1st tech that came to my house was amazing. He was respectful, insightful, and courteous. However Omar the 2nd tech was the complete opposite. He was pompous, arrogant, and off putting. He spoke to my wife with an attitude, until I came home and took over dealing with him. I don't know if it's a scuvanistic thing or what but Omar didn't treat me as poorly as he treated my wife.
David K,
Customer service response - We sincerely apologize for the experience you had with Omar, and appreciate the feedback about both technicians. Your comments have been noted for immediate follow-up to ensure this does not happen again.
Sears Home Services on 1722418345317
Not sure if this is still here. Name is different.
M T,
Customer service response - Thank you for taking the time to leave a review. We apologize if there was any confusion or inconvenience caused by the name change. We appreciate your feedback and will use it to improve our services.
Sears Home Services on 1705679779378
Got new belt for lawnmower because mower was jerking back and forth when shifting. After belt installed the mower still jerked. Repair person said the problem was with the transmission. Sure would have liked to have had that diagnosis in the first place! I just wasted over $400! If I would have known that was a possibility I may have opted for a new mower.
Bob C,
Customer service response - We appreciate you taking the time to leave a review and we apologize for any inconvenience you may have experienced. We understand your frustration and we will use your feedback to improve our diagnostic process in the future. Thank you for bringing this to our attention.
Sears Home Services on 1707205390198
Didn't complete the job correctly at first visit. Couldn't reach a live person to get the technician to come back. Had to reschedule a new appointment which was canceled after waiting for two hours. Third attempt to get dryer vent hooked up worked so far. Will not use this service again.
Cathy L,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1775006573239
was here only 20 minutes and to charges that much andit blows my mind how he can get away with that
joyce B,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1749436095906
The service I feel was disappointing. I waiting two weeks for a service that took 15 minutes. The first service tech who came out was awesome. He ordered the part, and was great, but the next appointment the tech changed the service without calling. He arrived in my driveway then left. I had to contact customer service to be told there was nothing they could do. The last service tech was hour late, and his excuse was he had to drive from a far distance. I had to wait all day and that was not accepted. The install of the part was good, but I feel the communication was not good.
Rob C,
Customer service response - We apologize for the trouble you've faced, Rob. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1743988411162
Can not locate brass fitting that would go on stove.
James G,
The technician never came
Leandre H,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1769395625332
Absolutely not reliable and unprofessional.
M S,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1768181672880
