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1801 Normantown Road Reviews
Read reviews from customers who used our services at 1801 Normantown Road
Total reviews
186
Average Rating
4.4/5
DW repair. Steve was very professional and kept me informed during diagnosis and repair.
Scott A,
Isador was very polite, professional and efficient. He informed me of the problem and fixed it. The only issue I have is the 8-5pm window of waiting. He arrived close to 5:30, that was practically my whole day. Could it be narrowed down to 4?????
Patricia Y,
Customer service response - Thank you for your review, Patricia! We're happy to hear that Isador was polite, professional, and efficient. We apologize for the inconvenience of the long waiting window and appreciate your feedback.
Sears Home Services on 1751250688222
Vincent T,
Customer service response - Thanks for the great rating, Vincent! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1747790115384
Didn’t inform of being three hours late
Pat G,
Customer service response - We apologize for not communicating our delay effectively. Your time is valuable and we thank you for your feedback to improve our service.
Sears Home Services on 1721533087020
Luis explained everything in a way that made sense to us. He was friendly, knowledgeable, and thorough. I would definitely recommend. The only reason I gave 4 stars instead of 5 stars is because the service window from when the technicians will arrive is from 8am - 5pm which made it tricky to make sure someone could be available.
Shannon N,
Jamil was a hard dedicated worker, confronted with a tough task to undertake in an hours time. He worked diligently nonstop to tackle the job which took him better than 5 hours to complete. The only concern was the one missing bolt that was never found but once the test run was performed, a mysterious rattle occurred at the start of the final spin, ceasing at full speed only to resound during the slow down, could that sound have been the missing bolt ,only time will tell.
J. N,
The technician that I had was in for 5 mins and already determined the issue. My garbage disposal needed to be replaced. I’m not a very happy customer!
Charlina A,
Customer service response - We apologize for the dissatisfaction, Charlina. We appreciate your feedback and will work to ensure our technicians provide thorough assessments in the future.
Sears Home Services on 1736081454711
Technician was great and able to repair in no time. The problem was it was repaired by them a few months ago, the part installed loosened. They took no accounting for this. They did lose a customer today.
Fred S,
Customer service response - We apologize for the inconvenience and thank you for bringing this to our attention. We aim to provide long-lasting solutions and regret that we fell short of this expectation.
Sears Home Services on 1723001770265
Armando the 1st tech that came to my house was amazing. He was respectful, insightful, and courteous. However Omar the 2nd tech was the complete opposite. He was pompous, arrogant, and off putting. He spoke to my wife with an attitude, until I came home and took over dealing with him. I don't know if it's a scuvanistic thing or what but Omar didn't treat me as poorly as he treated my wife.
David K,
Customer service response - We sincerely apologize for the experience you had with Omar, and appreciate the feedback about both technicians. Your comments have been noted for immediate follow-up to ensure this does not happen again.
Sears Home Services on 1722418345317
Not sure if this is still here. Name is different.
M T,
Customer service response - Thank you for taking the time to leave a review. We apologize if there was any confusion or inconvenience caused by the name change. We appreciate your feedback and will use it to improve our services.
Sears Home Services on 1705679779378
